Chapter 7
Troubleshooting
This chapter contains information to help you solve printer problems. A problem may have one or a combination of causes, including a malfunction in your computer, software, the printer cable, or the printer. Many printing problems are related to how your software interacts with the printer.
If you can print a self test but the printer does not print or your printed output is not what you expect, the problem is with your computer, software, or cables. Check these items for a problem.
If your printer is not operating properly, try the suggestions in this chapter. Try the solutions in the order listed. The following list shows the problems covered here.
Check List |
|
Problem | See page |
Errors Indicated on the Display | 94 |
Warnings | 95 |
Recoverable Errors | 96 |
Service Call Errors | 96 |
Operational Problems | 97 |
No power reaching printer | 97 |
Data from computer is not printed | 98 |
BJ cartridge moves, ink does not appear | 98 |
Printer suspends print after every line is printed | 99 |
Overall printing is slow from | 99 |
Overall printing is slow from Windows | 99 |
Printing Problems | 100 |
Data from computer printed, but is not what you expected | 100 |
Printed characters do not match characters on the screen | 100 |
Printing beyond edge of page | 101 |
Printout does not match paper size | 101 |
Printing incorrect number of lines on page | 102 |
Printer is not using font you selected from |
|
the operator panel | 103 |
Troubleshooting
Chapter 7 | Troubleshooting 91 |
