Canon BJ-30 manual Customer Support, Help desk, Fax number, Fax retrieval system, Canada, Supplies

Customer Support

Help desk

Canon provides customer support and service for all Canon printer products. If you have any questions regarding your new printer, call the Canon Computer Systems help desk at 1-800-423-2366. Help is available Monday through Friday from 8 A.M. to 11 P.M. Eastern Standard Time (EST) and on Saturday from 11 A.M. to 6 P.M. EST. The help desk is closed on Sundays and holidays.

If you seem to have an operational problem, try to solve it by referring to the information in Chapter 7, Troubleshooting, or by using your Visual Guide. If you cannot quickly resume normal operation, contact Canon’s experienced support personnel at the help desk number above.

Fax number

You can send comments, suggestions, and technical questions to Canon via facsimile. The number for this service is 1-714-438-3317, which accesses a G3 fax machine. Be sure to state your question and provide a phone number or fax number for a response.

Fax retrieval system

Canon also provides a 24-hour, toll-free fax retrieval system. You can use this service to get helpful documents faxed directly to your fax machine. These documents contain useful information to assist you in the operation of your Canon printer. To access this service, call 1-800-526-4345.

Bulletin board services

Canon also provides a bulletin board service (BBS), which is useful for obtaining newly developed, third-party drivers. Call 1-714-438-3325. The protocol for the BBS is up to 14,400 bps, eight data bits, one stop bit, and no parity.

If you use CompuServe®, you can access the Canon Peripherals Forum. This allows you to talk with other users, send a message to Canon, or download printer drivers. Just type GO CANON at any CompuServe prompt.

Canada

Customer support for Canadian residents is available 24 hours a day (seven days a week) at 1-800-263-1121.

In other countries, please contact your Canon dealer.

Supplies

To purchase supplies, call Canon Accessories at 1-800-671-1090from 9 A.M. to 7 P.M. EST.

Introduction

Chapter 1 Introduction 5