Chapter Troubleshooting | Canon BJ-30 instruction

If you have a problem with your printer and you cannot resolve it by referring to the information in this chapter, contact the Canon help desk at 1-800-423-2366(U.S.A.) or 1-800-263-1121(Canada). The staff at the help desk is trained in the technical support of Canon’s products and should be able to help you with your problem. If your printer requires service, the staff at the help desk can provide you with the telephone number of your local Canon Authorized Service Facility (ASF).

NAttempting to repair the printer yourself may void the warranty.

Before contacting Canon, make sure you have the following information:

❏Product name

❏Serial number

❏Place of purchase

❏Nature of problem

❏Steps you have taken to solve the problem and the results

The serial number is located on the label on the bottom of the printer:

Troubleshooting

Chapter 7

Troubleshooting 93

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Canon BJ-30 manual Chapter Troubleshooting

Contents

Copyright Contents of This Manual Using Your Documentation Conventions Contents Page Vii Viii BJ-30 Bubble Jet Printer Chapter Introduction Features and Benefits Print Media Supplies and AccessoriesBJ Cartridge and Ink Tank NiMH Battery Pack NB-300 Portable Kit, Battery Pack, and Universal AdapterRelated Publication Portable Kit NK-300 Customer Support Servicing the Printer Carefully remove all items from the box Unpacking Your Printer Check to see that you have the following items Selecting a Location for Your Printer From the Back Examining the PrinterFrom the Front Operator Panel Or Cleaning BUTTON-TURNS Attaching the AC Adapter Connecting Your Printer to the Computer Installing the BJ Cartridge Open the front cover Press the Power button Unpack the BJ cartridge Insert the BJ cartridge Remove the protective material from the BJ cartridge Press the Cartridge button Loading a Stack of Paper Secure the stack with the paper guide Printing a Test Pattern Installing the Windows Printer Driver Installing a Printer Driver Chapter Setting Up the Printer Installing the Canon TrueType Fonts for Microsoft Windows Using the BJ-30 Windows Driver Printing From Windows Operator Panel Buttons Managing Your Printer’s FeaturesSoftware Applications Line Printers Versus Page Printers Function SettingsLine Printers and Processing Line Printers Printers and Processing Congratulations Turning the Printer On and Off Chapter Using the Printer Press the Power button Plain Papers Selecting Paper TypesTransparencies Back Print Film Make sure the paper support is open Loading Paper Fan the paper Adjust the paper guide to the stack of paper Auto Feed Guidelines Printing on Envelopes Insert the envelopes Prepare the envelopes Using the Printer Printing on Legal-size Paper Printing in Landscape Orientation All Modes Pattern Printing the Test Patterns Nozzle Pattern Ripple Pattern Starting the Test Patterns Font Pattern Press the Menu button To cancel printing Traveling With the Printer Using the Printer Using the Printer With Your Software Printer Setup Within Windows Paper Size option Selecting Printing Options Transparency Media Type optionPlain Paper Print Selection option Paper Source optionBlack and White Grayscale Print Quality option Other selections Orientation option Pattern 1 and Pattern Special OptionsHalftone Diffusion Intensity Printing a Document Recommended driver settings Ways to Improve Print Speed in Windows Background printing Using the Windows Print ManagerAdd RAM to your computer Use a computer with a faster processor Foreground printing Setting Up MS-DOS Application ProgramsSelecting a Printer Driver Selecting a Printer Control Mode Printer control mode Typeface BJ mode Epson LQ mode Software and Printer Compatibility Chapter Using the Operator Panel Operator Panel Display Operator Panel Using Ejecting Paper Feeding PaperForm Feeding Press the Menu button once Selecting a Print Mode Two-thirds Reduction Mode Using the Reduction Modes One-half Reduction Mode Press the Menu button again Selecting the Reduction Mode Press the Menu button two more times Selecting a Control ModePress the button to select the desired control mode Press the Menu button three more times When the desired font is blinking, press the on Line buttonSelecting a Font Using the Low Ink Warning Function Using the Operator Panel Printer Guidelines Chapter Maintaining the Printer Maintaining the Printer Cleaning the Printer Clean the exterior of the printer Clean the platen area To start the extensive cleaning procedure Cleaning the Print HeadStarting Print Head Cleaning BJ Cartridge Guidelines BJ Cartridge and Ink Tank Maintenance Ink tanks continually run out of ink Ink Tank Capacity Using Ink Replacing the BJ Cartridge Lift the cartridge out of the printer Remove the protective material from the BJ cartridge Maintaining Printer Open the front cover Remove the empty ink tank Replacing an Ink Tank Take the new ink tank out of its bag Storing the Printer Check List Problem See Problem See Chapter Troubleshooting Service call errors Errors Indicated on the DisplayRecoverable errors Problem Cause Solution On Line button. See Clearing Paper Problem Cause Solution Recoverable Errors Operational Problems Problem Cause Solution See Ways to Improve Print Printing Problems OFF Customizing the Printer, for Mode LPT1,,P Paper Loading Problems Problem Cause Solution On Line button Print Quality Problems Problem Cause Solution Specified in Selecting Paper Windows Problems Problem Cause Solution Problem Cause Solution Customizing Problem Cause Solution Temp = C\WINDOWS Clearing Paper Jams Press the on Line button to set the printer back on-line Troubleshooting Chapter Customizing the Printer Changing the Function Settings Press the on Line button Verifying the Current SettingsPress the / button Returning All Settings to Their Factory Defaults Function Setting Factory Default Settings USA Function Settings Function Description BJ ModeFunction 1 Horizontal print position Function 2 Page length Function 6 Smoothing mode Function 3 Text scale modeWhen to set Function 6 to on Function 7 Automatic power off mode Function Settings Code page/Character set Function 12 Alternate graphics mode AGMFunction 10 Automatic line feed LF Function 11 Automatic carriage return CR Function 1A Low ink warning Function 19 Automatic emulation switching mode Epson LQ Mode FUNCTIONs 11, 12, 13 International character set Function Settings Character set Customizing the Printer Installing and Using the Battery Pack Examining the Battery Case Attaching the Battery Case to the Printer Installing and Using the Battery Pack Turn the printer over and set it in the upright position Charging the Battery Pack To charge a battery pack, follow these steps Disconnect the AC adapter from the battery case Using the Printer With the Battery Pack Start your print operations Close the interface cover Open the paper support Discharging the Battery Pack Battery Pack CapacityPrinting With a Low Battery Installing and Using the Battery Pack Removing the Battery Case Removing a Battery Pack Installing and Using the Battery Pack Printing Method Paper WeightPaper Handling Sheet Feeder Capacity Print Width Printing DirectionLine Feed Speed Printing Area-Papers Resident Printer Control Modes Printing Area-EnvelopesCommercial number European DL Printing Characters Mode Pitch Characters per line Graphic Image Print Maximum Number of Characters per LineBuffer Interface Portable Kit Specifications AmiPro Printing Envelopes in Microsoft Windows Method Microsoft Publisher Method Microsoft Word 2.0 for Windows Microsoft Word for WindowsMicrosoft Word 6.0 for Windows WordPerfect WordPerfect First time printing envelopes Printing envelopes other than the first time Works 3.0 for Windows Application Notes Appendix B 157 158 159 160 161 162 163 164 165 166 167 Index 168 IBM 169 170 171 See also Memory 172 See also Envelopes 173 174 Canadian Radio Interference Regulations FCC Regulations