Manuals / Canon / Computer Equipment / Printer

Canon BJ-30 Errors Indicated on the Display, Warnings, Recoverable errors, Service call errors

Models: BJ-30

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Errors Indicated on the Display

Errors indicated on the display are divided into the three categories and assigned error codes as shown in the table below.

Warnings

The printer is alerting you to a particular state; printing is temporarily disabled.

❏A short buzzer sounds twice.

❏C and a number are displayed alternately.

❏If the Bk indicator starts to blink, the printer is running low on ink.

Recoverable errors

The printer is unable to continue printing without you making an adjustment.

❏A short buzzer sounds twice.

❏E and a number are displayed alternately.

Service call errors

The printer may have an unrecoverable error that needs servicing.

❏A buzzer sounds for about five seconds.

❏F and one or two numbers or letters (other than C) are displayed alternately.

94 Troubleshooting

Chapter 7

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Canon BJ-30 manual Errors Indicated on the Display, Warnings, Recoverable errors, Service call errors

Contents

Copyright DisclaimerTrademarks Chapter 2 Setting Up the Printer Using Your DocumentationContents of This Manual Chapter 3 Using the PrinterChapter 9 Installing and Using the Battery Pack Chapter 5 Using the Operator PanelChapter 7 Troubleshooting ConventionsContents Chapter 3 Using the Printer Chapter 6 Maintaining the Printer viii Appendix A SpecificationsBJ-30 Bubble Jet Printer User’s ManualCanon Computer Systems Help Desk 1-800-423-2366 USA Chapter Introduction ChapterIntroduction Compact Design Features and BenefitsSimple Maintenance Excellent Print Quality and SpeedPrint Media Supplies and AccessoriesBJ Cartridge and Ink Tank BC-10 Black BJ CartridgeRelated Publication Portable Kit, Battery Pack, and Universal AdapterNiMH Battery Pack NB-300 Portable Kit NK-300Help desk Bulletin board servicesCustomer Support Fax numberServicing the Printer 6 IntroductionChapter Setting Up the Printer Unpacking Your Printer1. Carefully remove all items from the box 2. Check to see that you have the following items Selecting a Location for Your Printer From the Back Examining the PrinterFrom the Front ChapterO/ or CLEANING BUTTON-TURNS THE Operator PanelSetting Up the Printer or CARTRIDGE BUTTON-SELECTSAttaching the AC Adapter 2. Plug the AC adapter into an AC outletConnecting Your Printer to the Computer 1. Make sure both the printer and the computer are turned off2. Connect the parallel cable Installing the BJ Cartridge 2. Open the paper support3. Press the POWER button 4. Open the front coverCARTRIDGE button 5. Make sure the cartridge holder is in the center of the printer6. Unpack the BJ cartridge Chapter7. Remove the protective material from the BJ cartridge 8. Insert the BJ cartridge9. Press down on the left side of the BJ cartridge 10. Close the front cover11. Press the CARTRIDGE button Loading a Stack of Paper 2. Fan the paperAlign the paper with the right edge of the sheet feeder 3. Slide the stack of paper into the sheet feeder until it stops4. Secure the stack with the paper guide Slide the paper guide against the stack of paper2. Make sure that the printer is turned on Printing a Test Pattern1. Make sure that the sheet feeder contains a stack of paper 3. Press and hold down the MENU button until the printer beeps twiceInstalling a Printer Driver Installing the Windows Printer DriverPage Using the BJ-30 Windows Driver Installing the Canon TrueType Fonts for Microsoft WindowsPrinting From Windows Managing Your Printer’s Features Software ApplicationsOperator Panel Buttons Line Printers and Processing FUNCTION SettingsLine Printers Versus Page Printers Line PrintersCongratulations Page Printers and ProcessingChapter Using the Printer Turning the Printer On and Off2. Press the POWER button Transparencies Selecting Paper TypesPlain Papers Back Print FilmLoading Paper 1. Make sure the paper support is open2. Fan the paper 3. Slide the stack of paper into the sheet feeder until it stops4. Adjust the paper guide to the stack of paper Auto Feed Guidelines Printing on Envelopes 2. Prepare the envelopes 3. Insert the envelopes38 Using the Printer 4. Adjust the paper guide to the stack of envelopes5. Make sure the printer is on-line and start your print operation ChapterPrinting on Legal-size Paper Printing in Landscape Orientation WordPerfect 5.0 and 5.1 Bitstream Facelift for WordPerfect More FontsLotus 2.0, 2.1, and 2.2 Sideways Printing the Test Patterns All Modes PatternRipple Pattern Nozzle PatternFont Pattern Starting the Test Patterns2. Press and hold the MENU button until the printer beeps twice Number To cancel printingTest Pattern 4. Press the MENU button2. Remove any paper from the printer 5. Place the printer and any accessories in a suitable carrying caseTraveling With the Printer 3. Disconnect the interface cable and the AC adapterYou can travel with additional battery packs that are fully charged the Printer Chapter 4 Using the Printer With Your SoftwareUsing SoftwarePrinter Setup Within Windows Selecting Printing Options Paper Size optionTransparency Media Type optionPlain Paper 50 Using the Printer With Your SoftwareBlack and White Paper Source optionPrint Selection option GrayscalePrint Quality option Orientation option Other selectionsSpecial Options HalftonePattern 1 and Pattern Intensity DiffusionRecommended driver settings Printing a DocumentTurn off the Print Manager in the Windows Control Panel Use Black and White when possibleWays to Improve Print Speed in Windows Add a permanent swap file in WindowsAdd RAM to your computer Using the Windows Print ManagerBackground printing Use a computer with a faster processorSetting Up MS-DOS Application Programs Selecting a Printer DriverForeground printing Selecting a Printer Control Mode BJ mode Printer control modeTypeface Epson LQ modeSoftware and Printer Compatibility 62 Using the Printer With Your SoftwareChapter Using the Operator Panel Using the Operator PanelOperator Panel Display See Chapter 7, Troubleshooting, for details Ejecting Paper Feeding PaperForm Feeding 1. Stack the paper properly in the sheet feeder3. When the desired print mode is blinking, press the ON LINE button Selecting a Print Mode1. Press the MENU button once Using the Reduction Modes Two-thirds Reduction ModeOne-half Reduction Mode 3. Press the button to select the desired Reduction mode Selecting the Reduction Mode2. Press the MENU button again 1. Press the MENU button once3. Press the button to select the desired control mode Selecting a Control Mode2. Press the MENU button two more times Using the2. Press the MENU button three more times 4. When the desired font is blinking, press the ON LINE buttonSelecting a Font 72 Using the Operator PanelUsing the Low Ink Warning Function 1. Make sure the cartridge holder is still in the center position2. Press the MENU button 74 Using the Operator Panel Chapter Maintaining the Printer Printer GuidelinesUse only the AC adapter that comes with the printer Cleaning the Printer 3. Open the front cover 4. Clean inside the printer2. Turn off the printer and unplug the AC adapter 5. Clean the platen area 6. Clean the exterior of the printer2. To start the quick cleaning procedure Cleaning the Print HeadStarting Print Head Cleaning 3. To start the extensive cleaning procedureBJ Cartridge Guidelines BJ Cartridge and Ink Tank Maintenance HOLD HERE HOLD HERE DO NOT TOUCHInk Tank Capacity Ink tanks continually run out of inkUsing Ink 1. Make sure paper support is open and the power is on Replacing the BJ Cartridge3. Open the front cover Printer 4. Press the green tab on the front left edge of the cartridge holder5. Lift the cartridge out of the printer GREEN TAB8. Remove the protective material from the BJ cartridge 6. Dispose of the BJ cartridge properly7. Take the new BJ cartridge out of its protective packaging ChapterMake sure that Bk indicator appears on the display If you have enabled the Low ink warning function FUNCTION 1Ayou must reset the ink gauge 9. Insert the BJ cartridge1. Make sure the paper support is open and the power is on Replacing an Ink Tank3. Open the front cover 4. Remove the empty ink tank 5. Take the new ink tank out of its bag 7. Close the front cover2. Remove any paper from the sheet feeder Storing the Printer9. Press the CARTRIDGE button 3. Disconnect the interface cable and the AC adapter from the printerCheck List Chapter TroubleshootingProblem See pageProblem 92 TroubleshootingSee page N Attempting to repair the printer yourself may void the warranty Service call errors Errors Indicated on the DisplayRecoverable errors WarningsProblem SolutionCause WarningsProblem Recoverable ErrorsService Call Errors SolutionSolution Operational ProblemsProblem ProblemCause ProblemSolution Data from computer isProblem SolutionCause Solution Printing ProblemsProblem 100 TroubleshootingProblem SolutionCause 102 Troubleshooting ProblemSolution CauseSolution MODE LPT1,,PProblem CauseSolution Paper Loading ProblemsProblem 104 TroubleshootingProblem SolutionCause 106 Troubleshooting ProblemSolution CauseSolution Print Quality ProblemsProblem Cause108 Troubleshooting ProblemSolution CauseProblem SolutionCause Solution Windows ProblemsProblem CauseProblem SolutionCause 112 Troubleshooting ProblemSolution CauseProblem SolutionCause 114 Troubleshooting ProblemSolution CauseSET TEMP = C\DOS TEMP = C\WINDOWSDIR C\WINDOWS ProblemClearing Paper Jams 1. Remove the stack of paper from the paper support4. Press the ON LINE button to set the printer back on-line 118 Troubleshooting ChapterChanging the FUNCTION Settings Chapter Customizing the Printer1. Press the MENU button once 5. Press the ON LINE button Verifying the Current Settings4. Press the / button 1. Make sure that paper is loaded in the sheet feederReturning All Settings to Their Factory Defaults 1. Make sure that the printer’s power is onFactory Default Settings SettingFunction FUNCTION Settings SettingFunction FUNCTION 1 Horizontal print position BJ ModeDescription FUNCTION 2 Page lengthFUNCTION 3 Text scale mode N When to set FUNCTION 6 to ONFUNCTION 7 Automatic power off mode FUNCTION 4, 5 Top marginFUNCTION 11 Automatic carriage return CR FUNCTION SettingsFUNCTION 10 Automatic line feed LF FUNCTION 12 Alternate graphics mode AGMFUNCTION 19 Automatic emulation switching mode FUNCTION 1A Low ink warningDescription Epson LQ ModeFUNCTION 128 Customizing the PrinterFUNCTION Settings FUNCTIONs 11, 12, 13 International character setCharacter set FUNCTION 14 Character set130 Customizing the Printer ChapterChapter 9 Installing and Using the Battery Pack From the Front Examining the Battery CaseExamine the battery case before you attempt to install it From the Back2. Remove the AC adapter and the interface cable from the printer Attaching the Battery Case to the Printer1. Make sure the printer is turned off and close the paper support 3. Turn the printer over so the bottom of the printer is facing up6. Insert the battery pack into the battery pack compartment Charging the Battery Pack 8. Turn the printer over and set it in the upright positionThe CHARGE light blinks as the battery pack charges 2. Plug the other end of the AC adapter into an electrical outletTo charge a battery pack, follow these steps When the battery is fully charged, the CHARGE light turns offUsing the Printer With the Battery Pack 1. Disconnect the AC adapter from the battery case3. Close the interface cover 4. Open the paper support 5. Start your print operations138 Installing and Using the Battery Pack Discharging the Battery Pack Battery Pack CapacityPrinting With a Low Battery 1. Make sure the battery pack is installed in the battery caseN You can use the printer while the battery pack is discharging 2. Press in on the battery pack latch and lift up on the battery pack Removing a Battery PackRemoving the Battery Case 3. Lift the battery pack out of the battery compartment5. Disconnect the battery case from the printer 142 Installing and Using the Battery PackChapter Printing Method Appendix A SpecificationsPaper Weight Paper HandlingLine Feed Speed Printing DirectionPrint Width Printing Area-PapersEuropean DL Printing Area-EnvelopesU.S. Commercial number Resident Printer Control ModesMode Printing CharactersMaximum Number of Characters per Line PitchBuffer Maximum Number of Characters per Line continuedGraphic Image Print InterfacePower Consumption 5 watts standby Portable Kit SpecificationsPower Source DimensionsAppendix B Application Notes Printing Envelopes in Microsoft WindowsAmiPro Microsoft Publisher MethodMethod Microsoft Word for Windows Microsoft Word 6.0 for WindowsMicrosoft Word 2.0 for Windows WordPerfect WordPerfectFirst time printing envelopes WordPerfectWorks 3.0 for Windows Printing envelopes other than the first time156 Application Notes Appendix BGlossary Automatic emulation switching modeAutomatic power off All modes patternCode page Canon extended modeCentronics Commercial number 10 COM10Double-strike DitheringDouble-high characters Double-wide charactersFixed space font ESCape sequencesFixed pitch spacing FontInk jet printer Line weightHigh speed HS mode Ink tankcharacters GlossaryNoise level Manual feedMultilingual Nonimpact printerParallel interface Printer commandPage orientation PitchPrinter driver ResetResolution Printing areaSans Serif font Ripple patternRoman SerifIndex Canadian support 5 Canon Accessories Envelopes 143, 145 printing 36-38 printing area Epson Graphics 123 Ink gauge Page length 122 orientation printers size 39 Paper feeding handling 2 REFRESH Page Index FCC Regulations Canadian Radio Interference Regulations