Problem | Cause | Solution |
Multiple sheets load into | Paper may not be inserted | Make sure paper is inserted |
printer | correctly. | all the way into the sheet |
|
| feeder. |
| Sheets of paper may be | Make sure the paper is not |
| sticking together. | sticking together. Be sure to |
|
| fan the stack of paper before |
|
| placing it in the sheet feeder. |
Too much paper may be stacked in the sheet feeder.
Different types of paper may be stacked in the sheet feeder.
Make sure the stack of paper does not exceed the paper guide. If necessary, remove a few sheets from the sheet feeder.
Do not force the stack into the sheet feeder.
Load just one type of paper.
Make sure you are loading paper that matches the specifications of this printer. See Appendix A, Specifications, for details.
Envelopes do not load | Envelopes may not be | Make sure the envelopes are |
| loaded correctly. | loaded properly: |
|
| ❏ The top of the envelope |
|
| goes in first. |
|
| ❏ The flap is toward the |
|
| sheet feeder. |
|
| ❏ The right side of the |
|
| envelope is aligned |
|
| against the right side of |
|
| the sheet feeder. |
|
| ❏ The left side is aligned |
|
| against the paper guide. |
|
| Make sure there are no more |
|
| than five envelopes in the |
|
| sheet feeder. |
| Single envelopes may not | For manual loading, make |
| be feeding correctly. | sure the envelope is inserted |
|
| all the way into the printer. |
| Envelopes may not match | Envelopes must be U.S. |
| specifications for this printer. | Commercial number 10 |
|
| (9.5 x 4.1 inches) or |
|
| European DL envelopes |
|
| (220 x 110 mm). |
Troubleshooting
Chapter 7 | Troubleshooting 105 |
