Troubleshooting Tips
EN
Problem | Checkpoints / Action |
After connecting the player to computer, "USB | • Press ON button to power on the |
connected" does not appear on the display. | player after connecting to the |
| computer. |
|
|
Cannot access the player via Windows 2000 | • Install the Service Pack 3 for |
computer. | Windows 2000. |
| Visit |
| www.windowsupdate.microsoft.com |
| to check for the latest updates. |
|
|
Cannot playback tracks on the player. | • Make sure audio tracks are encoded |
| in the mp3 or Windows Media |
| formats at supported bitrates. |
| Bitrates support by the player: |
| mp3 – 32 to 320 kbps |
| wma – 48 to 192 kbps |
| • WMA files may be DRM protected |
| and you don’t have the proper rights |
| (license) to play the files. |
| Check the website and/or application help |
| system of the music download service provider |
| from where the content was purchased from |
| for license acquisition details. |
| For more information on how license |
| acquisition works, go to |
| www.microsoft.com/windowsmedia/drm |
|
|
What does the PlaysForSure logo mean? | PlaysForSure is a new logo program from |
| Microsoft®. Consumers can match the |
| PlaysForSure logo on a large selection of |
| devices and online music stores. If you see the |
| logo, you’ll know your digital media will play |
| for sure. |
| For more information on the Microsoft |
| PlaysForSure program, visit |
| www.PlaysForSure.com. |
|
|
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