Axis Communications user manual Emergency Recovery Procedure, AXIS 233D - Troubleshooting

AXIS 233D - Troubleshooting 57

Emergency Recovery Procedure

If power or the network connection to the AXIS 233D is lost during the upgrade, the process will fail and the unit will become unresponsive. When the status indicator flashes red it indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label on the product casing and was included on an extra label included in the package.

1.Unix/Linux - From the command line, type the following: arp -s <IP address of AXIS 233D> <Serial number> temp ping -s 408 <IP address of AXIS 233D>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 233D> <Serial number>

ping -l 408 -t <IP address of AXIS 233D>

Note: the ping -lcommand is the lower-case letter (L)

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the AXIS 233D’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis233d.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green (for about 10 seconds) on the status indicator before returning to it’s normal unlit status.

5.Reinstall the AXIS 233D.

If the emergency recovery procedure does not get the AXIS 233D up and running again, please contact Axis support at www.axis.com/techsup/