60AXIS 233D - Troubleshooting

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

 

 

 

 

 

Using ARP Ping

The IP address must be set within two minutes after the power has been applied to the AXIS

 

 

233D, restart the server and try again. Also, make sure the ping length is set to 408. See the

 

 

ARP ping description in the installation section.

 

The AXIS 233D is located on a

If the IP address intended for the AXIS 233D and the IP address of your computer are located

 

different subnet.

on different subnets, you will not be able to set the IP address. Contact your network adminis-

 

 

trator for an IP address on the same subnet as the computer you are performing the installation

 

 

from.

 

The IP address is being used by

Disconnect the power from the AXIS 233D.

 

another device

Run the Ping command (in a Command/DOS window, type ping and the IP address of the unit).

 

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP

 

 

address may already be in use by another device on your network. You must obtain a new IP

 

 

address and reinstall the unit.

 

 

If you receive: Request timed out - this means that the IP address is available for use with your

 

 

AXIS 233D. In this case, check all cabling and reinstall the unit.

The

AXIS 233D cannot be accessed

from a Web browser

 

 

 

 

Cannot log in.

If the AXIS 233D has been configured to use HTTPS, check that the protocol in the URL used to

 

 

access the unit is correct. You may need to type this in manually (i.e. http or https) in the

 

 

browser’s address field.

 

The IP address has been changed

1) Move the AXIS 233D to an isolated network or to one with no DHCP or BOOTP server. Set the

 

by DHCP

IP address again, using AXIS IP Utility or the ARP Ping command.

 

 

2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the

 

 

main network. The unit now has a fixed IP address that will not change.

 

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the

 

 

required service and then configure IP address change notification from the network settings.

 

 

Return the unit to the main network. The unit will now have a dynamic IP address, but will

 

 

notify you if the address changes.

 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that device from

 

 

your workstation. See instructions above.

Cannot send notifications, uploads,

alarms, etc, to a destination outside the local network

 

 

 

 

Firewall protection

The AXIS 233D can be configured to use a SOCKS server to reach networks on the other side of

 

 

a firewall/proxy server. See SOCKS, on page 47 for more information.

Your AXIS 233D is accessible locally, but not externally

 

 

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

Default routers required

Check if you need to configure the default router settings.

 

The Internet site is too heavily

Use a script running on your web server to relay images from the AXIS 233D to the Internet.

 

loaded

 

The

status indicator flashes red

 

 

 

 

 

A firmware upgrade has been

A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP

 

interrupted or the firmware has

and Ping,

 

in some other way been dam-

Then, from a Web browser, access the unit and upgrade the latest firmware to the product, see

 

aged.

 

Updating the Firmware, on page 56.

 

 

No

images are displayed in the Web interface

 

 

 

 

Problem with AMC

To enable the updating of images in Microsoft Internet Explorer, set your Web browser to allow

 

(Internet Explorer only)

ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on

 

 

your workstation.

 

Installation of additional ActiveX

Configure yourAXIS 233D to use a Java applet for updating the images under

 

component restricted or prohib-

Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more infor-

 

ited

mation.

Video Image Problems

 

Page 60
Image 60
Axis Communications 233D user manual Symptoms, Possible Causes and Remedial Actions, Using ARP Ping

233D specifications

Axis Communications, a pioneer in the field of network video solutions, has continually pushed the envelope in surveillance technology with its innovative products. Among its esteemed offerings, the Axis 233D stands out as a formidable tool for both security professionals and organizations seeking comprehensive monitoring solutions.

The Axis 233D is a high-performance PTZ (Pan-Tilt-Zoom) network camera designed for demanding surveillance environments. One of its main features is the ability to provide high-resolution video streaming at 30 frames per second, ensuring that users can capture clear and detailed images, even in dynamic situations. This camera supports a resolution of up to 2 megapixels, which enhances its ability to deliver crisp visuals, crucial for identifying individuals and objects in the monitored areas.

Equipped with advanced pan, tilt, and zoom capabilities, the Axis 233D can cover expansive areas with ease. The camera offers a 360-degree endless rotation for pan movements and a wide field of view, making it ideal for large spaces like parking lots, shopping centers, and public transport stations. The powerful zoom lens allows operators to focus on specific subjects from a distance, which is essential in security monitoring.

The Axis 233D also employs robust technologies to ensure excellent performance in various lighting conditions. With integrated WDR (Wide Dynamic Range), this camera can balance scenes with significant contrasts in lighting, ensuring that both bright and dark areas are clearly visible. Additionally, features like digital noise reduction contribute to clearer images in low-light situations, making it versatile for day and night operation.

Another characteristic that sets the Axis 233D apart is its network functionality. This camera supports Power over Ethernet (PoE), simplifying installation as it requires only a single Ethernet cable for both power and data transfer. It also leverages Axis' advanced video compression technologies, including H.264, which optimizes bandwidth usage while maintaining high image quality.

Furthermore, the Axis 233D is embedded with intelligent video analytics, enabling proactive monitoring. Functions such as motion detection and object tracking help users respond quickly to potential security threats. This capability is critical in real-time environments where each moment counts.

In summary, the Axis Communications 233D is a high-end surveillance solution that marries advanced technology with user-friendly features. With its PTZ functionalities, exceptional image quality, robust performance in varying light conditions, and intelligent analytics, it serves as an indispensable asset for security professionals looking to enhance their surveillance systems effectively. As security needs continue to evolve, the Axis 233D remains at the forefront of addressing those challenges.