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AXIS 241QA/AXIS 241SA - Troubleshooting
Troubleshooting

Checking the firmware

Firmware is software that determines the functionality of the AXIS 241QA/AXIS 241SA.
One of your first actions when troubleshooting a problem should be to check the currently
installed version. The latest version may contain a correction that fixes your particular
problem. The current firmware version in your AXIS 241QA/AXIS 241SA can be seen
under Setup > Basic Configuration.

Upgrading the firmware

When you download the latest firmware from the Axis Web site, your Axis product will
receive the latest available functionality. Always read the upgrade instructions and release
notes available with each new release, before updating the firmware.
New firmware can be downloaded to the AXIS 241QA/AXIS 241SA over the network.
Note: Pre-configured and customized settings will be retained for use when the new firmware is running (pro-
vided the features are available in the new firmware) although this is not guaranteed by Axis Communica-
tions.
1. Save the firmware file to your computer. The latest version of the AXIS
241QA/AXIS 241SA firmware is available free of charge from the Axis Web site at
www.axis.com/techsup or from your local distributor.
2. Go to Setup > System Options > Maintenance in the video server’s Web pages.
3. In the Upgrade Server section and browse to the desired firmware file on your
computer. Click Upgrade.
Notes: • Always read the upgrade instructions available with each new release, before updating
the firmware.
• After starting the process, you should always wait at least 20 minutes before restarting
the AXIS 241QA/AXIS 241SA, even if you suspect the procedure has failed.
• Your dealer reserves the right to charge for any repair attributable to faulty updating by
the user.