AXIS 241QA/AXIS 241SA - Troubleshooting 65

 

Poor rendering of MPEG-4

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

images.

If text overlays are blurred, or if there are other rendering problems, you may need to enable

 

 

Advanced Video Rendering. This is done on the MPEG-4 tab in the AMC control panel applet.

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can usually be

 

 

downloaded from the manufacturer's web site.

 

Color saturation is different in

Modify the settings for your graphics adapter. Please see the adapter's documentation for more

 

MPEG-4 and Motion JPEG.

information.

No

audio (AXIS 241QA only)

 

 

 

 

 

Incorrect setup.

Check that the sound card in the PC and the connections to the speaker and microphone are

 

 

working. Ensure that the mute button is not pressed and the volume settings are correct.

 

 

Ensure that full-duplex is selected if you want to have two way audio communication.

 

Post Content Length in proxy

The Post Content Length set in the proxy server is too low. Set the value of the Post Content

 

server.

Length in your proxy server to 1MB or more. You may need to contact your system administra-

 

 

tor to do this.

 

Full duplex not supported.

Sound card does not support full-duplex. For information on how to check if your sound card

 

 

supports full-duplex, please visit http://support.microsoft.com

 

Firewall or router settings.

AXIS 241QA works locally, but not externally. Check the Internet firewall settings with your

 

 

system administrator or reconfigure the default router settings.

 

DC power not enabled for micro-

If the microphone has a built-in amplifier then DC power must be enabled on the Audio Set-

 

phone.

tings page.

Audio volume too low/high

 

 

 

 

 

Volume settings incorrect.

The volume of the microphone or speaker connected to the AXIS 241QA/AXIS 241SA is either

 

 

too high or too low. Change the volume for the speaker or microphone in the Live View page.

 

Input and output gain set incor-

Change the input gain for the microphone and the output gain for the speaker to adjust the

 

rectly.

audio levels on the Audio Settings page.

Poor audio quality

 

 

 

 

 

Too many users.

Too many users/clients listening to audio from the AXIS 241QA/AXIS 241SA may adversely

 

 

affect the sound quality.

 

User too close to microphone.

Enable the speech filter in Audio > Advanced Settings.

 

Feedback from speaker.

Enable the echo cancellation filter in Audio > Advanced Settings.

 

Background noise.

Adjust the noise cancellation threshold and attenuation to reduce background noise levels in

 

 

Audio > Advanced Settings.

 

CPU overloaded.

Reduce the number of listeners and viewers and decrease the image resolution and compres-

 

 

sion.

 

 

 

For additional assistance, please contact your reseller or check the product’s support pages on the Axis Website at www.axis.com/techsup

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Axis Communications 241SA Audio Axis 241QA only, Audio volume too low/high, Poor audio quality, Audio Advanced Settings

241SA specifications

Axis Communications, a leader in network video solutions, offers a diverse range of high-performance cameras designed to meet various security needs. One of its notable models is the Axis 241SA video encoder. This device embodies the company's commitment to providing advanced surveillance technology with cutting-edge features.

The Axis 241SA is an ideal solution for organizations looking to enhance their security infrastructure by integrating analog cameras into a digital network. With its ability to support multiple video formats, this video encoder enables operators to convert traditional analog video signals into digital streams efficiently. The device supports both Motion JPEG and MPEG-4 video compression, providing flexibility in terms of image quality and bandwidth use. Users can easily adjust the settings to maximize storage efficiency and optimize network performance.

One of the standout characteristics of the Axis 241SA is its robust support for Power over Ethernet (PoE). This feature simplifies installation by allowing the device to receive power and transmit video data through a single Ethernet cable, reducing the need for additional power sources and streamlining setup processes. The encoder can accommodate four analog video inputs, allowing multiple cameras to be connected, making it a cost-effective solution for small to medium-sized installations.

Furthermore, the Axis 241SA incorporates advanced security features to safeguard video streams and ensure data integrity. The device supports HTTPS encryption and password protection, preventing unauthorized access to camera feeds and configuration settings. This level of security is crucial in today’s digital landscape where cyber threats are prevalent.

The device also comes equipped with a user-friendly web interface, simplifying the operation and configuration process for users. Compatible with various video management software (VMS) solutions, the Axis 241SA allows for seamless integration into existing security systems, enhancing overall monitoring capabilities.

In summary, the Axis Communications 241SA video encoder is a powerful and versatile tool for transitioning from analog to digital surveillance systems. With its support for multiple video formats, PoE capability, strong security measures, and user-friendly interface, the Axis 241SA meets the demands of modern security environments while providing peace of mind to users. It presents an invaluable asset for businesses and organizations aiming to bolster their security infrastructure without compromising on performance or efficiency.