Axis Communications AXIS 243Q Blade - Troubleshooting, snapshot images, only I frames

AXIS 243Q Blade - Troubleshooting 56

	Image too dark or too light	Check that the termination dip switch for the video source is set to the correct position. See
		also the online help on Video Source Settings.
	Black borders around the video	Adjust the X and/or Y offset, in the Video Source Settings. See the online help for information.
	image
	Problems uploading own files	There is only limited space available for the upload of your own files. Try deleting one or more
		existing files, to free up space.
	Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
		the frame rate or the upload period.
	Slow image update	Configuring pre-buffers, motion detection, high resolution images, and high frame rates, will
		reduce the performance of the video server.
	Slow performance	Slow performance may be caused by heavy network traffic, multiple users accessing the unit,
		low performance clients, and features such as Motion Detection, Event handling, Image rota-
		tion.
Bad	snapshot images
	Display incorrectly configured on	In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.
	your workstation	Using only 16 or 256 colors on your display will produce dithering artifacts in the image.
Incorrect exposure in images
	Incorrect line termination	If the AXIS 243Q Blade is to be connected in loopthrough with other equipment, disable the
		input termination by turning the corresponding DIP switch to OFF.
Problems with the MPEG-4 format
	Lower frame rate than expected	Check with the administrator that there is enough bandwidth available. Check also the settings
		for bit rate control, in the Video & Image > Advanced > MPEG-4settings. Using an inappro-
		priate video object type can also affect the frame rate. See the online help for more informa-
		tion.
		Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode
		only I frames.
		Lower the image resolution.
		Reduce the number of applications running on the client computer.
	No MPEG-4 displayed in the	Check that the correct network interface is selected in the AMC control panel applet (network
	client	tab).
		Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel
		applet (network tab).
		In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4
		decoder.
	No multicast MPEG-4 displayed	Check with your network administrator that the multicast addresses used by the
	in the client	AXIS 243Q Blade are valid for your network.
		Check with your network administrator to see if there is a firewall preventing viewing.
	Multicast MPEG-4 only accessi-	Check if your router supports multicasting, or if the router settings between the client and the
	ble by local clients	server need to be configured. The TTL (Time To Live) value may need to be increased.
	Poor rendering of MPEG-4	Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
	images	If text overlays are blurred, or if there are other rendering problems, you may need to enable
		Advanced Video Rendering. This is done on the MPEG-4 tab in the AMC control panel applet.
		Ensure that your graphics card is using the latest device driver. The latest drivers can usually be
		downloaded from the manufacturer's web site.
	Color saturation is different in	Modify the settings for your graphics adapter. Please see the adapter's documentation for more
	MPEG-4 and Motion JPEG	information.

For further assistance, please contact your reseller or check the product’s support pages on the Axis Website at www.axis.com/techsup