AXIS 243Q Blade - Troubleshooting 54
Emergency recovery procedure
If power or the network connection to the AXIS 243Q Blade is lost during the upgrade, the process will fail and the unit will become unresponsive. A red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number can be found on the label supplied with the product.
1.UNIX/Linux - From the command line, type the following: arp
Windows - From a command/DOS prompt, type the following: arp
2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3.Open a web browser and type in the AXIS 243Q Blade’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis243q.bin. Then click the Load button to restart the upgrade process.
4.After the upgrade has completed
5.Reinstall the AXIS 243Q Blade.
If the emergency recovery procedure does not get the AXIS 243Q Blade up and running again, please contact Axis support at www.axis.com/techsup/
Support
If you contact Axis support, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.
Server Report - Click the link provided on the page at Setup > System Options > Support
>Support Overview. The report contains important information about the server and its software, as well as a list of the current parameters.
Log file - Go to Setup > System Options > Support > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.
