AXIS P3363–VE Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see .

The product is located on a

If the IP address intended for the product and the IP address of the computer used to access the

different subnet

product are located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 52.

55

Page 55
Image 55
Axis Communications P3363-VE user manual Symptoms, Possible Causes and Remedial Actions, Problems setting the IP address

P3363-VE specifications

Axis Communications P3363-VE is an advanced network camera specifically designed for outdoor surveillance applications. Renowned for its superior imaging capabilities and robust construction, the P3363-VE is a popular choice among professionals in security and surveillance sectors. This camera is engineered to perform reliably in challenging environments, making it suitable for a wide range of applications, including city surveillance, transportation hubs, and critical infrastructure protection.

One of the key features of the P3363-VE is its 3-megapixel resolution, which provides high-definition video quality with exceptional clarity. This enables the camera to capture detailed images even in low-light conditions, ensuring that critical incidents can be monitored without compromise. The camera is equipped with Automatic Day/Night functionality, allowing it to adapt seamlessly to varying light conditions, ensuring optimal performance around the clock.

The P3363-VE incorporates Axis' innovative Artpec-4 chip, which enhances image processing capabilities. This technology not only improves the camera’s ability to capture clear and sharp images in real-time but also facilitates advanced analytics. With features such as motion detection and video tampering alarms, the camera can intelligently monitor for unusual activity and send timely alerts.

Another significant feature of the P3363-VE is its weatherproof design, certified to IP66 and NEMA 4X standards. This robust construction allows the camera to operate effectively in harsh weather conditions, protecting it against rain, dust, and extreme temperatures. Additionally, the camera’s rugged housing is resistant to vandalism, ensuring that it retains its functionality in high-risk environments.

For versatility in installation, the P3363-VE supports Power over Ethernet (PoE), which simplifies the setup process by requiring only a single cable for both power and data transmission. This not only reduces installation costs but also enhances the flexibility of camera placement.

The P3363-VE is compatible with a range of video management software, making it easy to integrate into existing systems. Moreover, its support for H.264 and Motion JPEG ensures efficient video compression without compromising quality, allowing for reduced bandwidth and storage requirements.

In summary, the Axis Communications P3363-VE stands out due to its combination of high-resolution imaging, advanced processing capabilities, and rugged, weather-resistant design. These features make it an excellent choice for organizations seeking reliable outdoor surveillance solutions. Whether for protecting property or enhancing public safety, the P3363-VE camera provides the performance needed in today’s demanding security landscape.