Wells WPP-10 owner manual Troubleshooting Suggestions, Problem, Possible Cause, Suggested Remedy

Models: WPP-10 WPP-6, WPP-10

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TROUBLESHOOTING SUGGESTIONS

232 306223 Owners Manual WPP-Series Popcorn Popper

 

TROUBLESHOOTING SUGGESTIONS

 

 

 

 

 

 

 

 

 

PROBLEM

POSSIBLE CAUSE

SUGGESTED REMEDY

 

 

Power cord unplugged

Plug power cord into appropriate receptacle

 

 

 

 

 

No power to unit

Circuit breaker tripped

Reset circuit breaker

 

 

 

 

 

 

Power cord or plug damaged

Replace power cord assembly

 

 

 

 

 

 

Kettle switch OFF

Press kettle switch to “ON

 

 

 

 

 

 

Kettle plug not securely plugged into twist-

Properly connect kettle cord

 

Does not pop popcorn

lock receptacle

 

 

 

 

 

 

 

Damaged kettle switch

Replace kettle switch

 

 

 

 

 

 

Damaged kettle internal components

Replace kettle assembly.

 

 

 

 

 

 

Some brands of popcorn, or popcorn that is

 

 

 

out-of-date may not pop completely.

Always use fresh, quality popcorn

 

Popcorn does not pop

NOTE: even the freshest example of the very

 

best brand may not always pop 100% of its

 

 

completely

kernels

 

 

 

 

 

 

 

No or insufficient oil added at start of cycle.

Refer to popcorn manufacturer’s recommendations

 

 

for proper quantity of oil.

 

 

 

 

 

 

 

 

 

Warmer switch OFF

Press warmer switch to “ON

 

Heat lamp does not light

 

 

 

Heat lamp loose in socket or burned out

Tighten or replace heat lamp

 

 

 

 

 

 

Damaged warmer switch

Replace warmer switch

 

 

 

 

 

 

Warmer switch OFF

Press warmer switch to “ON

 

Base heater does not provide

 

 

 

Damaged warmer switch

Replace warmer switch

 

heat

 

 

 

 

Warmer element or wiring damaged

Repair wiring and/or replace warmer element

 

 

 

 

 

 

Kettle normally tilts only slightly past vertical

No action required

 

Cannot tilt kettle fully

 

 

 

Kettle misassembled to hangers

Properly reinstall kettle

 

 

 

 

 

 

Power cord twisted

Disconnect plug, straighten cord, reconnect plug

 

 

 

 

 

 

Stirrer misassembled or contaminated with

Clean stirrer components and reassemble properly

 

 

built-up cooking debris

 

Stirrer wand interfering with

 

 

 

 

 

 

 

 

kettle tilt

Position cam loose or damaged

Reconnect or replace position cam

 

 

 

 

 

 

Damaged position switch or wiring

Repair wiring and/or replace position switch

 

 

 

 

 

 

Stirrer only rotates when kettle switch is ON

No action required

 

 

 

 

 

Stirrer does not rotate

Kettle switch OFF

Press kettle switch to “ON

 

 

 

 

Stirrer loose on gear drive shaft

Reattach stirrer to gear drive shaft

 

 

 

 

 

 

 

 

Stirrer motor damaged

Replace motor and gear drive assembly

 

 

 

 

 

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Wells WPP-6, WPP-10 owner manual Troubleshooting Suggestions, Problem, Possible Cause, Suggested Remedy