Manuals / Samsung / TV and Video / Televisions

Samsung UE65KU6172UXXH, UE49KU6100WXXH manual Troubleshooting and Maintenance, TV won’t turn on

Models: UE40KU6172UXXH UE40KU6100WXXN UE65KU6100WXXN UE55KU6100WXXN UE49KU6100WXXN UE65KU6172UXXH UE40KU6100WXXH UE55KU6172UXXH UE49KU6172UXXH UE49KU6100WXXH UE65KU6100WXXH UE55KU6100WXXH

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Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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Samsung UE65KU6172UXXH, UE49KU6100WXXH Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
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UE40KU6172UXXH, UE40KU6100WXXN, UE65KU6100WXXN, UE55KU6100WXXN, UE49KU6100WXXN specifications

Samsung’s KU6100 and KU6172 series are exceptional LED televisions designed to deliver an immersive viewing experience. These models, namely the UE55KU6100WXXH, UE65KU6100WXXH, UE49KU6100WXXH, UE49KU6172UXXH, and UE55KU6172UXXH, boast impressive specifications that cater to diverse preferences for screen size and functionality.

One of the standout features of the KU6100 series is its Ultra HD 4K resolution, which provides four times the pixel density of Full HD. This results in sharper images, vibrant colors, and an overall enhanced cinematic experience. Whether watching films, sports, or playing video games, users can enjoy remarkable clarity and detail.

The display technology employed in these models is HDR (High Dynamic Range), which significantly improves contrast and color accuracy. HDR allows for a wider range of brightness levels, enabling viewers to see more details in both shadowed and bright areas of the picture. With HDR support, content appears more lifelike, making it an appealing choice for film enthusiasts.

Another key feature is Samsung’s Color Dynamic Range (CDR) technology, which elevates color reproduction, ensuring rich and natural hues. Coupled with PurColor technology, it enhances the viewing experience by delivering a broader spectrum of colors, allowing users to appreciate the subtleties in their favorite content.

The two series also incorporate Smart TV functionality, thanks to Tizen OS. This platform offers access to a wide array of streaming services, apps, and web browsing capabilities. Users can easily navigate through various entertainment options, ensuring that there’s always something to watch.

Connectivity is another highlight of these models. With multiple HDMI and USB ports, users can connect various devices like gaming consoles, Blu-ray players, and external storage. The inclusion of Bluetooth technology further increases convenience by facilitating wireless connections to compatible devices.

The design of the KU6100 and KU6172 series is sleek and modern, making them a stylish addition to any living space. The slim bezels maximize the screen-to-body ratio, drawing viewers into the action without distractions.

In summary, the Samsung UE55KU6100WXXH, UE65KU6100WXXH, UE49KU6100WXXH, UE49KU6172UXXH, and UE55KU6172UXXH represent a balanced package of advanced features, stunning display technologies, and smart functionalities, making them excellent options for anyone looking to elevate their home entertainment experience.