Key frames, No audio, Settings | Axis Communications P3384-V

AXIS P3384–V Fixed Dome Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations on page 66.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device.

For information on how to set up a storage disruption alarm, see Events on page 35.

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Axis Communications P3384-V Key frames, Status and Network indicator LEDs are flashing red rapidly, No audio, Settings

Contents

Axis P3384-V Fixed Dome Network Camera About this Document Legal ConsiderationsLiability Intellectual Property Rights Support Learn More Table of Contents Axis P3384-V Fixed Dome Network Camera Reset to Factory Default Settings Connectors Performance Considerations Connectors and Buttons Network ConnectorConnector Hardware Overview LED Indicators Audio ConnectorSD Card Slot Control Button Access the Product Access from a BrowserAccess from the Internet Set the Root Password Set Power Line Frequency Live ViewControls on the Live View Click Use Https Go to Setup Events Axis Media Control viewer toolbarManual Trigger To show the manual trigger buttons in the Live View PTZ Controls AMC Audio Controls Axis P3384-V Fixed Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be used Access Audio Streams Java applet supports simplex audio with G.711 encoding Set Up the Product Basic Setup Click Save to apply the new settings Video and AudioVideo Stream Image Stream Profiles Mjpeg Camera Settings Lightfinder ModeImage Appearance White Balance Exposure Settings Iris adjustmentShutter & Gain Set Shutter to Select an Aspect ratio and a Video stream resolution View AreaOverlay Go to Video & Audio View Area Privacy Mask Overlay ImageGo to Video & Audio Overlay Image Audio Settings When satisfied, click Enable iris to enable the irisFocus & Zoom Audio Modes Audio Input Audio Output Audio Clips Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer Description Go to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports on Preset Positions PTZ Pan Tilt ZoomGuard Tour Advanced Operator Same as administrator but with lower priority Control Queue Detectors Camera TamperingMotion Detection Go to Detectors Camera Tampering Set Up Motion Detection Windows Motion Detection Parameters Audio Detection Go to Detectors Audio Detection Install Application Go to Setup ApplicationsApplications Application Licenses Axis P3384-V Fixed Dome Network Camera Set Up Action Rules EventsTriggers Go to Events Action Rules and click Add Input Signal HardwareStorage System Add Recipients ActionsRecipient Types PTZ Control Set Up Email Recipients Create SchedulesRecipient Use with action Set Up Recurrences Go to Events Schedules and click AddGo to Events Recurrences and click Add Recordings Find RecordingsPlay Recording Go to Recordings List Export Video Clip Recording List Continuous Recording Go to Recordings Continuous Languages System Options SecurityUsers IP Address Filter Ieee CertificatesCA Certificate Go to Setup System Options Security Certificates Click Install certificate and upload the certificateDate & Time Certificates Basic TCP/IP Settings Network Axis Internet Dynamic DNS Service Linux/Unix syntaxLinux/Unix example Axis Video Hosting System Avhs Advanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name Configuration Https NAT traversal port mapping for IPv4 QoS Quality of Service Socks Storage UPnPTMRTP/H.264 Bonjour Network Share Mount and Unmount SD CardFormat SD Card To add a network share Maintenance Ports & DevicesPorts Port Status Support Support OverviewSystem Overview Logs & Reports Reset to Factory Default Settings Plain ConfigFile Upload Troubleshooting Upgrade the FirmwareFirmware To upgrade the product’s firmware Check the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings Settings Video cannot be recorded Technical Specifications Function/group Specifications Network Security InstallationMaintenance Supported Function/group Specifications General Casing PowerConnectors Dimensions Connectors Function Pin Specifications Performance Considerations Audio InputAudio Output M2.13