AXIS Q1602 Network Camera
Troubleshooting
No multicast H.264 displayed in the client
Multicast H.264 only accessible by local clients
Poor rendering of H.264 images
Color saturation is different in H.264 and Motion JPEG
Lower frame rate than expected
Why do I not get maximum frames per second?
Image degeneration
Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.
Color depth set incorrectly on clients. Set to
If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel.
Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.
Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.
Lower the image resolution.
See Performance Considerations, on page 53.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications, on page 51.
Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab to modify the GOV length.
Status and Network indicator LEDs are flashing red rapidly
Hardware failure | Contact your Axis reseller. |
Status indicator LED is flashing red and the product is inaccessible | |
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A firmware upgrade has | See Emergency Recovery Procedure, on page 46. |
been interrupted or the |
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firmware has otherwise been |
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damaged |
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No images displayed on web page
Problems with AXIS Media Control (Internet Explorer only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
Installation of additional | Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go |
ActiveX component | to Setup > Live View Config and select Java applet under Default viewer. |
restricted or prohibited |
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Video and image problems, general | |
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Image too dark or too light | Check the video stream and camera settings under Setup > Video & Audio > Video Stream and |
| Setup > Video & Audio > Camera Settings. |
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