AXIS Q6042 PTZ Dome Network Camera

Troubleshooting

Lower frame rate than

See Performance Considerations, on page 66.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications, on page 64.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

No audio

 

 

 

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume

 

settings are correct.

 

Check that Enable audio support is selected under Setup > System Options > Security > Audio

 

Support.

 

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Poor audio quality

 

 

 

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and

Synchronize the product’s date and time settings with an NTP server. Go to Setup > System

video using H.264

Options > Date & Time.

Distorted audio

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or

 

use half-duplex mode instead.

Storage and disk management problems

 

 

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other

 

read or write problems occur. To identify the source of the problem, check the System Log under

 

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to

 

re-mount the storage device.

 

For information on how to set up a storage disruption alarm, see .

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

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Axis Communications Q6042 PTZ Key frames, Video and image problems, general, Setup Video & Audio Camera Settings, No audio

Q6042 PTZ specifications

The Axis Communications Q6042 PTZ is a sophisticated network camera designed for demanding surveillance environments. Known for its high-resolution imaging and advanced features, this camera is an ideal choice for monitoring large areas such as city centers, airports, and parking lots.

One of the standout features of the Q6042 is its 1080p resolution, offering crisp, detailed video quality. The camera supports H.264 compression technology, which minimizes bandwidth use and storage requirements without sacrificing image quality. This makes it very efficient for users looking to maintain high video fidelity while maximizing their network and storage capacity.

Another key characteristic of the Q6042 is its 18x optical zoom, enabling operators to zoom in on distant subjects without blurring the image. Combined with its advanced pan and tilt capabilities—offering a 360-degree continuous rotation and a tilt range of -20 to +90 degrees—the PTZ camera can cover vast areas and track moving objects with ease. This functionality is particularly useful for security personnel who need to monitor dynamic environments.

The Q6042 is also equipped with Axis' Wide Dynamic Range (WDR) technology, which enhances the camera's ability to capture clear images in challenging lighting conditions. This feature is vital when monitoring areas that experience significant contrasts in light, such as entrances and exits.

The camera is built for durability and features an IP66-rated weatherproof housing, protecting it from dust and heavy rain. It is also resistant to vandalism, making it suitable for outdoor installations where security is a prime concern.

Integrated with Axis’ Corridor Format technology, the Q6042 can be configured to monitor tall and narrow areas, optimizing the field of view for situations like hallways or alleys. This maximizes the effectiveness of surveillance and reduces the amount of unnecessary data captured.

Moreover, the Q6042 supports various network protocols and can be seamlessly integrated with other security systems. With its built-in analytics capabilities, the camera can be equipped with features such as motion detection and audio detection, allowing users to receive alerts based on specific events.

In summary, the Axis Communications Q6042 PTZ camera offers a robust solution for high-security surveillance needs, equipped with high-resolution video, extensive zoom capabilities, and advanced analytics, making it a versatile tool for modern security applications.