Canon iP5000 Number of Flashes Possible Cause Try This

Troubleshooting
76
Ten fla shes Cannot print on
both sides of the
page
The size of paper may not be compatible with Automatic Duplex Printing. Pressing
the RESUME/CANCEL button will discharge the paper, and restart printing from the
front side of the next paper. The reverse side will not be printed when an error
occurs.
For detailed information on the paper compatible with Automatic Duplex Printing,
refer to “Automatically Printing on Both Sides of the Page” in the
User’s Guide .
Eleven flashes Automatic print
head alignment
failed
Possible causes are as follows:
zLetter-sized paper is not loaded on the Sheet Feeder.
zInk has run out or ink tanks are not installed correctly.
See “Ink tank is not seated properly/Ink tank is empty” on page 67.
zInk level is low
zPrint Head nozzles are clogged.
Press the RESUME/CANCEL button.
See “Printing the Nozzle Check Pattern” on page 49 for information on how to
print a nozzle check pattern.
zThe Paper Output Slot has been exposed to a strong light source preventing
correct Print Head alignment.
Press the RESUME/CANCEL button and move the printer to a darker location.
Try to align the Print Head again.
If the print head alignment fails again, manually align the Print Head. For a
detailed description of manual alignment, refer to “Aligning the Print Head” in the
User’s Guide .
POWER lamp flashes
alternately green and
orange
An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and
unplug the printer from the power supply. Plug the printer back in and turn the
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
Number of
Flashes Possible Cause Try This