Canon iP5000 Ten flashes Cannot print on, Both sides, Occurs, Ink level is low, Alternately green

Troubleshooting

Number of

Flashes

Possible Cause

Try This

Ten flashes	Cannot print on	The size of paper may not be compatible with Automatic Duplex Printing. Pressing
	both sides of the	the RESUME/CANCEL button will discharge the paper, and restart printing from the
	page	front side of the next paper. The reverse side will not be printed when an error
		occurs.
		For detailed information on the paper compatible with Automatic Duplex Printing,
		refer to “Automatically Printing on Both Sides of the Page” in the User’s Guide.
Eleven flashes	Automatic print	Possible causes are as follows:
	head alignment	z Letter-sized paper is not loaded on the Sheet Feeder.
	failed	z Ink has run out or ink tanks are not installed correctly.
		See “Ink tank is not seated properly/Ink tank is empty” on page 67.
		z Ink level is low
		z Print Head nozzles are clogged.
		Press the RESUME/CANCEL button.
		See “Printing the Nozzle Check Pattern” on page 49 for information on how to
		print a nozzle check pattern.
		z The Paper Output Slot has been exposed to a strong light source preventing
		correct Print Head alignment.
		Press the RESUME/CANCEL button and move the printer to a darker location.
		Try to align the Print Head again.
		If the print head alignment fails again, manually align the Print Head. For a
		detailed description of manual alignment, refer to “Aligning the Print Head” in the
		User’s Guide.
POWER lamp flashes		An error that requires contacting the Customer Care Center may have occurred.
		Disconnect the printer cable from the printer, and then turn the printer off and
alternately green and
		unplug the printer from the power supply. Plug the printer back in and turn the
orange
		printer back on after leaving it for a while.

If the problem remains, contact the Customer Care Center.

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