Getting Help from Canon

Help Us Help You Better

Before you contact Canon, please record the following information.

Serial Number (located on the inside of the printer):
Model Number (located on the front of th e printer):
Setup Software & User’s Guide CD version number
(USCD X.X) located on your CD-ROM:
Purchase Date:

Canon U.S.A. Customer Technical Support Sequence*

1.Internet — www.canontechsupport.com

For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.

2.Email Tech Support — www.canontechsupport.com

For individual attention to a special issue, try emailing our friendly technical engineers,
specially trained to communicate quick, easy, and logical solutions to your inquiries within
24 hours.

3.Toll-Free Live Tech Support — (1-800-828-4040)

This option provides live telephone technical support, free of service charges, Monday-
Saturday (excluding holidays), during your product's 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).

4.Extended Service and Support — www.canonesp.com

Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
*Support program specifics are subject to change without notice.
Ordering Information
For additional supplies, use the following descriptions and order numbers.

Description Order #

Ink Tanks

BCI-3e Black 4479A003
BCI-6 Black 4705A003
BCI-6 Cyan 4706A003
BCI-6 Magenta 4707A003
BCI-6 Yellow 4708A003

Canon Specialty Papers

Glossy Photo Paper (8.5" x 11"/20 sheets) 1026A009
High Resolution Paper (8.5" x 11"/100 sheets) 1033A011
Matte Photo Paper (8.5" x 11"/50 sheets) 7981A004
Photo Paper Plus Glossy (4" x 6"/20 sheets) 7980A007
Photo Paper Plus Glossy (4" x 6"/50 sheets) 7980A012
Photo Paper Plus Glossy (4" x 6"/120 sheets) 7980A022
Photo Paper Plus Glossy (5" x 7"/20 sheets) 7980A019
Photo Paper Plus Glossy (8.5" x 11"/20 sheets) 7980A006
Photo Paper Plus Semi-Gloss (4" x 6"/50 sheets) 8386A010
Photo Paper Pro for Borderless Printing (4" x 6"/20 sheets) 1029A014
Photo Paper Pro for Borderless Printing (4" x 6"/75 sheets) 1029A027
Photo Paper Pro (8.5" x 11"/15 sheets) 1029A004
Photo Paper Pro (8.5" x 11"/30 sheets) 1029A028
Transparencies (8.5" x 11"/50 sheets) 1043A004
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
©2004 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. All other product and brand names are trademarks of their
respective owners. As an ENERGY STAR® partner, Canon U.S.A., Inc., has determined that this product meets the ENERGY STAR®
guidelines for energy efficiency.