Troubleshooting | Canon iP5000 manual

Troubleshooting

z“PictBridge” or Canon “Bubble Jet Direct” compatible digital cameras can be connected to your printer for direct printing.

zThis section describes errors that are indicated on Canon-brand PictBridge- or Bubble Jet Direct-compatible cameras. The error messages and operations may vary depending on the camera you are using.

For errors on non-Canon PictBridge-compatible cameras, count the number of flashes the POWER lamp on the printer makes and check for the cause of the error and take the appropriate action. For details, see “Handling Error Messages” on page 75.

zConnecting a digital camera not compatible with “PictBridge” or “Bubble Jet Direct” makes the POWER lamp on your printer flash nine times. In such a case, unplug the cable connecting the camera to the printer, and press the RESUME/CANCEL button on the printer.

zA communication time out occurs if printing takes a long time or if it takes too much time to send data. This may stop printing. In such a case, disconnect the cable between the printer and the camera, press the RESUME/CANCEL button on the printer, and reconnect the cable between the printer and the camera. Then, turn the camera on, if it does not automatically turn on. If the problem is still unresolved, select some other photo and check if it can be printed or not.

zThe print head nozzles may be clogged if printing becomes faint or colors are incorrect. See “When Printing Becomes Faint or Colors are Incorrect” on page

zIf the paper is curled or its surface is scratched during printing, make sure that you are using the correct type of paper. If this error occurs even when you are using the correct type of paper, select Prevent paper abrasion on Custom Settings in the printer driver. See “Print Quality is Poor or Contains Errors” on page 67.

zTo disconnect the cable connected between the digital camera and printer, follow the procedure below.

1.Disconnect the cable from the printer.

2.Turn off the digital camera.

3.Disconnect the cable from the digital camera.

When disconnecting the cable, be sure to hold the connector by its sides.

zFor the errors indicated on the camera and their solution, also refer to the user’s manual of the camera. For other troubles on the digital camera, contact the manufacturer.

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Canon iP5000 quick start Troubleshooting

Contents

Photo Printer Series Quick Start Guide Getting Help from Canon Photo Printer Quick Start Guide Copyright Contents Turning on the Printer Press the Power buttonBasic Printing „ Print Media to Avoid Loading PaperNon-Canon branded paper „ Using the Sheet Feeder and the Cassette Flatten the four corners of the paper before loading it „ Loading Plain Paper in the Sheet FeederPrepare to load paper Sheet Feeder Lamp Load Limit Mark Basic Printing Load the paper You can load up to 20 sheets of 4 x 6-sized paper „ Loading 4 x 6-Sized Paper in the Sheet Feeder „ Loading Plain Paper in the Cassette Do not load beyond this Load Limit Mark Basic Printing Insert the Cassette into the printer Cassette Lamp Basic Printing Prepare the Paper Output Tray „ Loading 4 x 6-Sized Paper in the Cassette „ Photo Quality Media Using Specialty MediaDocuments Sheet Feeder Cassette For Media Type „ Canon Specialty Media Turn on the printer Printing with WindowsLoad the paper in the printer Ensure that the proper paper source is selected Basic Printing Open the printer properties dialog box Specify the required settingsProperties Paper Source Print the document See Canceling Printing on Load the paper on the printer Printing with Macintosh Select Paper Size See Adjusting Print Quality on Press the RESUME/CANCEL button while printing Canceling PrintingBasic Printing Print the document Advanced Printing Printing Photographs Directly from a Digital Camera Set up the printer Turn on the printer „ Connecting to a Digital CameraConnect the digital camera to the printer „ Direct Printing from PictBridge-compatible Digital Cameras Default Camera Settings About Paper size and Paper type Paper size settingPaper loaded in printer About Date print About Image optimize Media Type Media Types for Digital Camera Your application, select the command to print a document Accessing the Printer DriverDouble-click the icon of your printer „ Adjusting Print Quality Adjusting the Print Quality for Photographs„ Improving the Quality of Printed Images To manually adjust Print Quality settings To automatically optimize the image Click the Effects tabWindows Me or Windows To use Vivid Photo option Advanced Printing Advanced Printing Click OK Click OK on the Profiles tab „ Saving and Recalling Printer Driver SettingsClick Add to Profiles Changing the registered drivers settings Retrieving the registered driver settingsRetrieving profile Deleting unwanted profile „ Easy-PhotoPrint Windows/Macintosh Using the Bundled Software„ PhotoRecord Windows „ Easy-WebPrint Windows Media Types Suitable for Borderless Printing Printing Borderless Photographs Select photographs Start Easy-PhotoPrint Click the Paper Selection tab Select the paper Select Borderless full Advanced Printing Select the layout and print the photograph Replacing an Ink Tank Printing Maintenance When Low Ink is Detected „ Knowing When to Replace Ink Tank Checking the ink level Remove the empty ink tank „ Replacing Ink Tanks Printing Maintenance Prepare a replacement tank Close the Inner Cover and the Top Cover Printing Maintenance Insert the ink tank Step When Printing Becomes Faint or Colors are Incorrect „ Printing the Nozzle Check Pattern Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Without a Computer Click Nozzle Check Printing Maintenance Print the Nozzle Check Pattern Printing Maintenance Open the BJ Printer Utility dialog box See Replacing an Ink Tank on „ Examining the Nozzle Check Pattern Start Print Head Cleaning Print Head CleaningCleaning the Print Head Without a Computer Ensure that the printer is on Select the ink group to be cleaned Click Cleaning Select the ink group to be cleaned Printing Maintenance Start Print Head Deep Cleaning Print Head Deep CleaningClick Deep Cleaning Printing Maintenance Printing Maintenance Start Print Head Deep Cleaning See Printing the Nozzle Check Pattern on Print the pattern Aligning the Print HeadAligning the Print Head Without a Computer Click Print Head Alignment Read the message and click Print Head Alignment Read the message and click Print Head Alignment Printing Maintenance Check the printed pattern When an Error Occurs Troubleshooting Reinstall the printer driver Cannot Install the Printer DriverClick Start Over on the Installation CD-ROM icon Setting Print Quality is Poor or Contains Errors With Borderless Printing See Cleaning the Inside of the Printer in the User’s GuideWindows XP or Windows Select Prevent paper abrasion Documents in the Printer menu Troubleshooting Printer Hardware Printing is not Use reducedArea Paper Does Not Feed Properly Paper Jams Paper Jams Problem Possible Cause Paper jams inside the Duplex Transport Section Handling Error Messages Power lamp flashes Press the RESUME/CANCEL buttonIf the problem remains, contact the Customer Care Center Ten flashes Cannot print on Uninstall An Error Message Appears on the Screen Print Center Serial Bus controllers, and USB Printing Support Inner Cover is Opened while Again Error No Printing Specified period Cannot Print Properly from the Digital Camera Troubleshooting Appendix Installing the Printer Driver When Using Mac OSClose the Chooser Page User’s Guide Table of Contents Printing resolution Print speed SpecificationsPrinter Camera Direct Print Canon Bubble Jet Direct BJ Printer Driver Systems Requirements Camera Direct Print PictBridgeAdditional Systems Requirements for Electronic Manuals Safety Precautions Purchased the printer ServiceThinners, etc. on top of the printer Damage the printer Color Printer Model K10244 Regulatory Information Canon U.S.A., INC. Limited Warranty --- USA Only Canon is a registered trademark of Canon Inc Canon U.S.A., Inc One Canon Plaza Lake Success, NY Index IndexMedia Specialty Nozzle Check Pattern Examining Printing Printing Borderless Photographs 17, 29 Ordering Information Canon Inc Canon U.S.A., IncCanon Canada, Inc Canon Latin America, Inc