Troubleshooting Printer Hardware

Possible Cause

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Printer Does Not Start or Printer Stops During Print Jobs

Print Head has	Stop printing and turn the printer off for at least 15 minutes to allow the Print Head
overheated due to	to cool down.
long periods of	The Print Head tends to overheat when printing continuously for long periods of
continuous printing	time. The Print Head is designed to automatically pause at line breaks before
	resuming printing in order to cool down.
		The area around the Print Head can become extremely hot during
		extended print operation. Always avoid touching the Print Head and
		its peripheral components.

Printing high-	Wait until the print job finishes.
resolution	The POWER lamp flashes green while the print data is being processed. Printing
photographs and	photographs and high-density graphics can take time.
graphics

There may be	Restart your computer. It may solve the problem.
problems with your	Delete an undesired print job, if there is any. Use BJ Status Monitor in Windows or
operating system	Printer Setup Utility (or Print Center) in Macintosh for the deletion.

1.Open the printer properties dialog box.

See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on page 28.

2.Click the Maintenance tab and then Start Status Monitor.

3.Click Display Print Queue.

4.Select Cancel All Documents in the Printer menu.

In Windows Me or Windows 98

Click to select an undesired document and select Purge Print

Documents in the Printer menu.

5.When the confirmation message is displayed, click Yes. The print job is deleted.

In Windows 2000, the print jobs may not be deleted.

	1.	Select Applications from the Go menu.
	2.	Double-click the Printer Setup Utility icon in the Utilities folder.
		When using Mac OS X v.10.2, double-click the Print Center icon.
	3.	Double-click the name of your printer displayed under Name in the Printer List.
	4.	Click to select an undesired document and click	.
		The print job is deleted.

Incorrect paper	Ensure that Paper Feed Switch is selected from Paper Source (Windows) or the
source is selected	Print dialog box (Macintosh) in the printer driver. If Paper Feed Switch is selected,
	load paper in the paper source selected with Paper Feed Switch on the printer.
	If you select other settings, ensure that paper is loaded in the correct paper
	source.
	For a detailed description of the printer driver settings, refer to “Changing the
	Paper Source” in the User’s Guide.

Paper Output Tray is	Open the Paper Output Tray.
closed

Inner Cover is open	Close the Inner Cover and press the RESUME/CANCEL button.