Troubleshooting

Problem

Possible Cause

Try This

Printed Paper Curls

Paper being used is

Use High Resolution Paper, Photo Paper Pro or other Canon specialty paper to

or Ink Blots

too thin

print images that have high color saturation.

 

 

 

 

Color Intensity setting

Reduce the Intensity setting in the printer driver and try printing again.

 

is too high

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Open the printer properties dialog box.

 

 

2. On the Main tab, select Manual for Color Adjustment, and then click Set.

 

 

3. Drag the Intensity slide bar to adjust the intensity.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Open the Print dialog box.

 

 

2. Select Color Options from the pop-up menu.

 

 

3. Drag the Intensity slide bar to set the intensity.

 

 

 

 

Paper feed roller is

Clean the paper feed roller.

 

dirty

See Paper Does Not Feed Properlyon page 71.

 

 

 

Back of Paper is

Inside of the printer is

If the inside of the printer is dirty, printed paper may be smudged. Periodically

Smudged

dirty

clean the inside of the printer.

 

 

See “Cleaning the Inside of the Printer” in the User’s Guide.

 

 

 

 

Paper feed roller is

Clean the paper feed roller.

 

dirty

See Paper Does Not Feed Properlyon page 71.

 

 

 

 

Media is curled

If media is curled, its print side may be smudged by touching the Print Head.

 

 

Hold the opposite corners of the media, and gently bend them in the opposite

 

 

direction to uncurl the media.

 

 

 

Printed Surface is

Inappropriate paper

Check to see if the paper you are printing on is too thick or curled.

Scratched

type is used

See “Print Media to Avoidon page 3.

 

 

Note that smudging may occur at the top and bottom edges of the paper when

 

 

using Borderless Printing. Ensure that the paper you are using is compatible

 

 

with Borderless Printing.

 

 

See Media Types Suitable for Borderless Printingon page 38.

 

 

 

 

Thick paper is used

Select the Prevent paper abrasion check box to widen the clearance between

 

 

the Print Head and the loaded paper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Open the printer properties dialog box.

 

 

2. Click the Maintenance tab and then Custom Settings.

 

 

 

 

 

 

In Windows XP or Windows 2000

 

 

 

 

 

 

 

 

 

 

 

 

When not logged on as a computer administrator or

 

 

 

 

 

 

Administrators, you cannot open the Custom Setting dialog

 

 

 

 

 

 

box.

 

 

 

 

 

 

For further information on how to log on as an administrator,

 

 

 

 

 

 

refer to your Windows documentation.

 

 

3. Select the Prevent paper abrasion check box and click Send.

 

 

Click OK when the confirmation message appears.

 

 

 

 

 

 

 

 

 

 

1. Open the BJ Printer Utility dialog box.

 

 

2. Select Custom Settings from the pop-up menu.

 

 

3. Select Prevent paper abrasion.

 

 

When Prevent paper abrasion is selected in the printer properties dialog box

 

 

(Windows) or selected from Custom Settings in the BJ Printer Utility dialog box

 

 

(Macintosh), the setting is also applied under direct printing with the digital

 

 

camera.

 

 

 

 

 

 

Paper abrasion can be prevented by pressing the RESUME/

 

 

 

 

 

 

CANCEL button on the printer. With the printer on, hold down the

 

 

 

 

 

 

RESUME/CANCEL button until the POWER lamp flashes seven

 

 

 

 

 

 

times. To cancel the setting, turn off the printer.

 

 

 

 

 

 

 

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Page 72
Image 72
Canon iP5000 See Cleaning the Inside of the Printer in the User’s Guide, With Borderless Printing, Windows XP or Windows