Canon iP5000 quick start Serial Bus controllers, and USB Printing Support, Print Center

Troubleshooting

Problem

Possible Cause

Try This

	Printer port error	Verify the printer port status.
		1. Click Start, right-click My Computer and select Properties.
Writing Error/
			When using versions of Windows other than Windows XP, right-click My
Output Error/			Computer on the desktop and select Properties.
Communication
		2. Click the Hardware tab and click Device Manager. Double-click Universal
Error
			Serial Bus controllers, and USB Printing Support.
			When using Windows Me or Windows 98, click the Device Manager tab.
			Double-click Universal Serial Bus controllers, and double-click the name of
			your printer.
		3. Check whether the General tab shows any unusual condition.
Cannot print with	Size of loaded	Ensure that the size of loaded paper is suitable for Automatic Duplex Printing.
Automatic Duplex	paper is incorrect
Printing
	Incorrect paper size	Check the Paper Size setting from within your application to ensure that it
	is selected	matches the size of the paper loaded.
		Check Paper Size on the Page Setup tab in the printer properties dialog box
		(Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches
		the size of the paper loaded.
		For the paper size compatible with Automatic Duplex Printing, refer to
		“Automatically Printing on Both Sides of the Page” on the User’s Guide.
				To print on both sides of the page manually, follow the procedure
				below.
		On the Page Setup tab, clear the Automatic check box. Then try printing again.
		When using Mac OS 9, click Options in the Print dialog box, and then clear the
		Automatic check box. Then try printing again. Mac OS X does not support the
		manual duplex printing.
	Printer is not ready	Ensure that the POWER lamp lights green.
		If the POWER lamp is off, turn the printer on.
“Error No.: 300” *
		The POWER lamp will flash green when the printer is initializing. Wait until the
		POWER lamp stops flashing.
		When the POWER lamp is flashing orange, an error may occur in the printer. For
		details on how to resolve the error, refer to “Handling Error Messages” on page
		75.
	Printer is not	Ensure that the printer is securely connected to the computer.
	properly connected			z If using a switching hub or other device, disconnect the printer
				and reconnect it directly to the computer and try printing again.
				If successful, the problem may have been with the device.

zThere could also be a problem with the cable(s). Replace the cable(s) and try printing again.

	Specified printer	1. Select Application from the Go menu.
	name is not on the	2. Double-click Printer Setup Utility in the Utility folder.
	print list under	When using Mac OS X v.10.2, double-click the Print Center icon.
	Printer Setup Utility	3. Ensure that the name of your printer is indicated in the printer list.
	(Print Center)	If the name of your printer does not appear in the printer list, carefully follow
		the procedures described in the Easy Setup Instructions and reinstall the
		driver.
	Waste ink absorber	The printer has a built-in waste ink absorber to hold the ink used during print
	almost full	head cleaning. Eight flashes indicates that this absorber is nearly full.
“Error No.: 1700”*
		Press the RESUME/CANCEL button to clear the error so you can continue
		printing. Before the waste ink absorber becomes completely full, contact the
		Customer Care Center.
	Inner Cover is open	Close the Inner Cover, then press the RESUME/CANCEL button.
	when printing
“Error No.: 1851”*
	starts

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