Troubleshooting

Problem

Possible Cause

Try This

 

 

 

 

Printer port error

Verify the printer port status.

 

 

 

 

 

 

 

 

 

1. Click Start, right-click My Computer and select Properties.

Writing Error/

 

 

 

When using versions of Windows other than Windows XP, right-click My

Output Error/

 

 

Computer on the desktop and select Properties.

Communication

 

 

 

2. Click the Hardware tab and click Device Manager. Double-click Universal

Error

 

 

 

Serial Bus controllers, and USB Printing Support.

 

 

 

 

 

 

 

 

 

 

 

 

When using Windows Me or Windows 98, click the Device Manager tab.

 

 

 

 

 

 

Double-click Universal Serial Bus controllers, and double-click the name of

 

 

 

 

 

 

your printer.

 

 

 

 

 

3. Check whether the General tab shows any unusual condition.

 

 

 

Cannot print with

Size of loaded

Ensure that the size of loaded paper is suitable for Automatic Duplex Printing.

Automatic Duplex

paper is incorrect

 

 

 

 

Printing

 

 

 

 

 

Incorrect paper size

Check the Paper Size setting from within your application to ensure that it

 

 

 

 

 

 

 

 

is selected

matches the size of the paper loaded.

 

 

 

 

 

Check Paper Size on the Page Setup tab in the printer properties dialog box

 

 

 

 

 

(Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches

 

 

 

 

 

the size of the paper loaded.

 

 

 

 

 

For the paper size compatible with Automatic Duplex Printing, refer to

 

 

 

 

 

“Automatically Printing on Both Sides of the Page” on the User’s Guide.

 

 

 

 

 

 

 

 

To print on both sides of the page manually, follow the procedure

 

 

 

 

 

 

 

 

below.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On the Page Setup tab, clear the Automatic check box. Then try printing again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When using Mac OS 9, click Options in the Print dialog box, and then clear the

 

 

 

 

 

Automatic check box. Then try printing again. Mac OS X does not support the

 

 

 

 

 

manual duplex printing.

 

 

 

 

 

 

 

 

 

 

Printer is not ready

Ensure that the POWER lamp lights green.

 

 

 

 

 

If the POWER lamp is off, turn the printer on.

“Error No.: 300” *

 

 

The POWER lamp will flash green when the printer is initializing. Wait until the

 

 

 

 

 

 

 

 

 

 

POWER lamp stops flashing.

 

 

 

 

 

When the POWER lamp is flashing orange, an error may occur in the printer. For

 

 

 

 

 

details on how to resolve the error, refer to Handling Error Messageson page

 

 

 

 

 

75.

 

 

 

 

 

 

 

 

 

 

 

 

Printer is not

Ensure that the printer is securely connected to the computer.

 

 

 

 

properly connected

 

 

 

z If using a switching hub or other device, disconnect the printer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

and reconnect it directly to the computer and try printing again.

 

 

 

 

 

 

 

 

If successful, the problem may have been with the device.

zThere could also be a problem with the cable(s). Replace the cable(s) and try printing again.

 

 

 

Specified printer

1. Select Application from the Go menu.

 

 

 

name is not on the

2. Double-click Printer Setup Utility in the Utility folder.

 

 

 

print list under

When using Mac OS X v.10.2, double-click the Print Center icon.

 

 

 

Printer Setup Utility

3. Ensure that the name of your printer is indicated in the printer list.

 

 

 

(Print Center)

If the name of your printer does not appear in the printer list, carefully follow

 

 

 

 

the procedures described in the Easy Setup Instructions and reinstall the

 

 

 

 

driver.

 

 

 

 

 

 

 

 

Waste ink absorber

The printer has a built-in waste ink absorber to hold the ink used during print

 

 

 

almost full

head cleaning. Eight flashes indicates that this absorber is nearly full.

“Error No.: 1700”*

 

Press the RESUME/CANCEL button to clear the error so you can continue

 

 

 

 

printing. Before the waste ink absorber becomes completely full, contact the

 

 

 

 

Customer Care Center.

 

 

 

 

 

 

 

 

Inner Cover is open

Close the Inner Cover, then press the RESUME/CANCEL button.

 

 

 

when printing

 

“Error No.: 1851”*

 

starts

 

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Canon iP5000 quick start Serial Bus controllers, and USB Printing Support, Print Center