Canon iP5000 quick start An Error Message Appears on the Screen, Uninstall

Troubleshooting

An Error Message Appears on the Screen

Problem

Possible Cause

Try This

Writing Error/

Output Error/

Communication

Error

Printer is not ready	Ensure that the POWER lamp lights green.
	If the POWER lamp is off, turn the printer on.
	The POWER lamp will flash green when the printer is initializing. Wait until the
	POWER lamp stops flashing.
	When the POWER lamp is flashing orange, an error may occur in the printer. For
	details on how to resolve the error, refer to “Handling Error Messages” on page
	75.
Paper is not loaded	Load paper and press the RESUME/CANCEL button.
	If paper is loaded, ensure that the paper source is selected correctly. Select the
	paper source with the Paper Feed Switch on the printer, or select it in the printer
	driver.
Paper is not loaded	Remove the paper, fan the paper to ensure that sheets are not sticking together,
correctly	and reload the paper correctly into the Sheet Feeder or Cassette.
Printer port setting	Check the printer port settings.
does not match the	1. Open the printer properties dialog box.
interface connected	See “Opening the Printer Properties Dialog Box Directly from the Start
to the printer	Menu” on page 28.
	2. Click the Port tab (or the Details tab) to confirm the port settings.
	A USB port is selected if either USBnnn (Canon PIXMA iP5000) or
	MPUSBPRNnn (Canon PIXMA iP5000) (where n is a number) is indicated.
	If the port setting is not correct, change the port setting according to the
	interface you are using on the Port tab (or the Details tab), or reinstall the
	printer driver.
Faulty connection	Ensure that the printer cable is securely connected to the computer.
	z If using a switching hub or other device, disconnect the printer
	and reconnect it directly to the computer and try printing again.
	If successful, the problem may have been with the device.
	z There could also be a problem with the cable(s). Replace the
	cable(s) and try printing again.
Printer driver is not	Uninstall then reinstall the printer driver.
installed properly	1. Click Start, and select All Programs (or Programs), the name of your printer,
	and Uninstall.
	2. Follow the on-screen instructions to uninstall the driver.
	3. Follow the procedures described in the Easy Setup Instructions and reinstall
	the printer driver.

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