Printing Problems | HP 400 manual

Printing Problems

Table 5-2. HP DeskJet 400 Printing Problems

Problem	Probable Cause	Solution

Printing is skewed or slanted	Sheets are not feeding into the	See “Avoiding Print Skew” in this chapter.
	printer correctly.
	The print on your pre-printed	Re-print the forms.
	forms is slanted.

The printer appears to be	The tape(s) that cover the ink	First remove the print cartridge from the printer. Then
printing, but nothing is	nozzles of a new print cartridge	remove the tape(s) covering the ink nozzles and re-install
printed	have not been removed.	the cartridge.
	The print cartridge wasn’t	Remove and re-install the print cartridge, making sure that
	snapped into place.	you push the top of the cartridge forward until it snaps into
		place.
	The print cartridge is empty.	Replace the print cartridge.
		For more information, see “Installing/Replacing a Print
		Cartridge” in chapter 3.

The printout is not correct	The appropriate printer driver	Check the printer driver selected in the software
	has not been selected in the	application. See “Selecting a Printer Driver” in chapter 4.
	software.

The font speciﬁed in the	The font speciﬁed in the	Check the printer driver selected in the software
document is not the font	document has not been	application. See “Selecting a Printer Driver” in chapter 4.
on the printout	installed in the software.
	The font was not correctly	Check the software manual for instructions on specifying
	speciﬁed in the software.	fonts.

Printed fonts, line length	Screen fonts are either not	Refer to the software application manual.
and/or character spacing	available or not correctly
do not match what you see	installed.
on the screen

Printing is slow, or you	There are problems with	If you are using Windows:
receive messages like “Not	computer system memory.	• Exit all applications and Windows.
enough memory to print”		• Exit all applications and Windows.
enough memory to print”		• Re-start Windows and re-start only the application you
		• Re-start Windows and re-start only the application you
		need.
		Delete the screen fonts that correspond to printer fonts
		that you use rarely.
		Purchase more RAM for the computer.

Problem Resolution 5-7

Image 70

HP manual HP DeskJet 400 Printing Problems Probable Cause Solution

Contents

HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Trademark Credits Publication HistoryIii Conventions About This Guide Page Contents Operation and Usage Contents-2Printer Drivers Problem Resolution Contents-3 Contents-4 Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Appendix a Chapter Installation and Configuration List of Tables-1 Chapter Printer Driver Information Chapter Problem ResolutionChapter Operation and Usage List of Tables-2 Chapter Contents Product Information Product Positioning Model Numbers and Product PositioningSupport Tools HP DeskJet 400 Printer HP DeskJet 400 Printer Features and Beneﬁts Features and BeneﬁtsConﬁdence in software compatibility Transparency support black and color Presentation quality color output capability usingDriver HP Premium Paper Views HP DeskJet 400 Printer HP DeskJet 400 Printer Options Region Printer OptionsIntercon Power Adapters Power Adapter Part NumbersPlug Type Chile Latin America 9100-5346 Supplies and Accessories HP DeskJet 400 Printer Supplies and Accessories Part Number User Documentation HP DeskJet Portrait Fonts Internal FontsInternal Portrait Fonts Internal Landscape Fonts Performance Speciﬁcations SpeciﬁcationsCategory Speciﬁcation Printer usage 10. Reliability Speciﬁcations Category20,000 hours Mechanism life 25,000 pages Width 13. Physical Speciﬁcations ApproximatePrinter with the paper tray closed Height 14. Packaging Dimensions Speciﬁcations Length Width Height 15. Environmental Speciﬁcations Category 46 dBA Safety Certiﬁcation 16. Product Safety SpeciﬁcationsEMI Certiﬁcation Mm 257 mm 17. Paper Handling SpeciﬁcationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 US No envelope 12 in .5 DL envelope Mm 110 mm Printable Area Portrait Orientation Printable Area Landscape Orientation Product Information 18. Printable Area1,2 Portrait Mode Left Margin Right Margin 19. Hewlett-Packard Print Cartridge Speciﬁcations Category Product Information Installation and Conﬁguration Installation and Conﬁguration Centronics Parallel Interface Cable Items IncludedColor Kit Connecting Power to the Printer Connecting the Printer to a Power Adapter Centronics Parallel Interface Pinout Information Description Installation and Conﬁguration Mode LPT1 RETRY=R For DOS 5.0 and DOS 6, send Installing Windows Printer Drivers Installing the Printer Driver for Microsoft Windows Users Conﬁguring the Printer Setting up the PrinterConﬁguration Options with the DJPMenu Conﬁguration Utility Character Set Country Defaults Available in DJPMenuNorway Installation and Conﬁguration Operation and Usage Description of Printer Buttons and Lights Printer Buttons and LightsLoading Media Icon Button or Light Description Normal Printing from the Paper Tray Manual Single Load Invoke the print command from your computerOr thick paper Printing on letterhead TransparenciesInto the paper tray Printing on envelopes, labels or Installing/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Print cartridge troubleshooting information MaintenanceMaintaining Print Cartridges Maintaining the Printer Print Cartridge Tips Thermal Inkjet II Technology Thermal Inkjet II Technology Operation and Usage Operation and Usage Printer Drivers Windows Printer Drivers Chapter Printer Driver Features and Capabilities Software MemoryFree Disk Space Compatibility Printer Setup menu Common Windows Problems SolutionNot install through the Control Panel Printer wont print from Windows Increasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page Printing Problems HP DeskJet 400 Printing Problems Probable Cause Solution Printer Light Indications Path Printer for replacement of the Oops ﬂagOops is defective Turn the printer off and then back on Solving Carriage Stall ConditionsPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations Sheets into the in tray Printer Settings in chapterMedia loading from the paper tray An empty in tray as a single stack Clearing Paper Jams Close the printer door. Load paper and turn on the printer Paper path Obstructions blockPrinter, return the printer for repair Avoiding Print Skew Paper on top of paper already in the in tray Print skew on Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down If AB, use the equation A-B/C Troubleshooting Communication Problems Printer CommunicatesYes without the sharing Device? Cable Short Print Cartridge Life Troubleshooting Print CartridgesPrint Cartridge Estimate of the number of pages Overusing the cleaning routineContainer provided with the optional Color Kit Actually printed was inaccurate Identifying the Print Cartridge Expiration Date Replace the print cartridge. See table 10. Print Cartridge Expired? Print Cartridge Life Speciﬁcations AgeExplanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Cleaning the Electrical Contacts Clearing Clogged Print Cartridge Nozzles Troubleshooting Print Quality Solving Black Print Quality Problems Black printing is fading Solving Color Print Quality Problems11. Solving Black Print Quality Problems Print cartridge Box of the Printer Setup menu Try printing the sheet again using manual feedQuality in the Printer Setup dialog box Solutions Printouts have black Output where you Cartridge and print Expected colorColor fades on Dialog box Printouts Missing Rows of Dots Printouts Missing Dots Problem Resolution Solution Implementation 13. Avoiding Waitbanding Problem Resolution Service and Support Information Service and Support Information Warranty Information HP Express Exchange Service Service Support ContractsNon-U.S. Service Support Contracts HP Customer Return Repair Service Returning a Printer for Service U.S Not exhibit a print cartridge-related problem Elsewhere in the WorldInclude the one relevant accessory Obtaining Printer Drivers Service and Support ResourcesObtaining Support Information Postsales Information Resource Information Service Hours SupportHP Customer Information Center HP Audio Tips Center Resource Information Service Support Items AvailableHP Distribution HP Customer Print Quality Problems Media Advance/Eject ProblemsPrinter Repair Feedback Information Print Cartridge Problems Noise ProblemsCosmetic Problems Accessory Problems Undeﬁned Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet Printer Control Commands HP PCL Printer Command SummaryHP PCL Printer Commands and Control Codes A-1 Control Commands Paper Size † Font Selection Commands HP PCL Printer Commands and Control Codes A-3 Secondary Font HP PCL Printer Commands and Control Codes A-5 Control Codes HP PCL Printer Commands and Control Codes Index Index-1 Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 RAM Index-9 Index-10