Troubleshooting Paper Feed Operations

 

 

Table 5-5. Media Related Problems

 

 

 

Problem or Indication

 

Possible Causes and Solutions

 

 

 

If you are using manual feed

 

 

 

 

Print is skewed or slanted

See “Avoiding Print Skew” in this chapter.

 

 

Printer does not pick up sheets

1. Wait for the printer paper feed rollers to stop turning. Then insert the media in the

fed by hand

 

paper feed slot again.

 

2.

Make sure that the sheet you are feeding is aligned with the molded line in the

 

 

paper feed slot. Hold the sheet squarely in position until the printer pulls it in.

 

3.

Make sure that you have selected the manual feed option in your software. If the

 

 

software does not allow you to specify the media source, use Menu mode or the

 

 

DJPMenu configuration utility to select the Manual Feed printer setting. See

 

 

“Changing the Printer Settings” in chapter 2.

 

4.

Make sure that the media you are feeding is not torn or dusty and that its edges are

 

 

not curled.

 

5.

Open the printer door and switch the envelope lever to Envelope if you are printing

 

 

envelopes, labels or thick paper. Remember to switch the Envelope lever back to

 

 

paper.

 

 

Sheets do not eject from the printer

1. Press and hold the Paper Feed button to eject the pages.

 

2.

If the computer was turned off during printing, turn it on again. The page will then

 

 

be ejected.

 

 

Paper Feed light is blinking

The printer is out of paper. Feed a sheet into the paper feed slot and press the Paper

 

Feed button to continue printing.

 

 

 

5-12 Problem Resolution

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HP 400 manual Troubleshooting Paper Feed Operations