HP 400 manual Obstructions block, Paper path, Printer, return the printer for repair

Models: 400

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Table 5-6. Possible Causes for Paper Jams

 

 

Possible Cause

Solution

 

 

Paper is out-of-specification

Use paper that meets the specifications listed in chapter 1.

 

 

IN tray is too full

Make sure that the stack of paper in the IN tray is no more than 0.2 inch (5 mm) high.

 

 

Paper is too long

• Use only media sizes recommended in chapter 1.

 

• Do not use continuous Z-fold paper in the printer.

 

 

Paper is not loaded correctly

Make sure the paper is not buckled. For more information, see “Loading Media” in chapter

 

3.

 

 

Obstructions block

Look for obstructions in the paper path, both within the paper tray and within the printer

the paper path

itself. Open the access door and verify that the paper path within the printer is clear of any

 

obstructions. Then lift the printer out of the paper tray and look for obstructions.

 

 

The printer may be faulty

• Try reloading paper in the paper tray. If it continues to have problems feeding paper into

 

the printer, return the printer for repair.

 

• If paper does not properly feed through the printer manually, the printer may be faulty.

 

 

Problem Resolution 5-15

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HP 400 manual Obstructions block, Paper path, Printer, return the printer for repair