Troubleshooting Communication Problems
Start
Printer
connected toYes some type of
sharing device?
No
From DOS, send the following command to print the DOS directory: DIR>LPT1:
Prints the DOS | Yes |
| |
directory? |
|
No |
|
Disconnect the printer from the sharing device. Connect the printer directly to the host. Retest.
Printer
communicatesYes without the sharing
device?
No
Sharing device is probably not the cause, however, continue testing without the sharing device.
(Once the communication problem is
resolved, you can try to use the sharing device again.)
Sharing device
faulty or imcompatible. Remove the sharing device. Retest.
The printer and host communicate. The problem may be related to the software printer driver or the software settings. Verify the correct printer
Goto A.
driver is selected and the correct printer
settings are selected in the software package.
