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400 manual Product Information
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Troubleshooting
Install
Warranty
Maintenance
Chapter Problem Resolution
Setting up the Printer
HP PCL Printer Command Summary
Printer Settings in chapter
Overusing the cleaning routine
How to
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Product Information
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Contents
HP DeskJet 400 Printer Technical Support Solutions Guide
HP DeskJet 400 Printer Technical Support Solutions Guide
Page
Iii
Publication History
Trademark Credits
Conventions
About This Guide
Page
Contents
Printer Drivers
Contents-2
Operation and Usage
Contents-3
Problem Resolution
Appendix a
Chapter Service and Support Information
HP PCL Printer Commands and Control Codes
Contents-4
List of Tables-1
Chapter Installation and Configuration
List of Tables-2
Chapter Problem Resolution
Chapter Operation and Usage
Chapter Printer Driver Information
Product Information
Chapter Contents
HP DeskJet 400 Printer
Model Numbers and Product Positioning
Support Tools
Product Positioning
Confidence in software compatibility
Features and Benefits
HP DeskJet 400 Printer Features and Benefits
HP Premium Paper
Presentation quality color output capability using
Driver
Transparency support black and color
HP DeskJet 400 Printer
Views
Intercon
Printer Options
HP DeskJet 400 Printer Options Region
Plug Type
Power Adapter Part Numbers
Power Adapters
Chile Latin America 9100-5346
HP DeskJet 400 Printer Supplies and Accessories Part Number
Supplies and Accessories
HP DeskJet
User Documentation
Internal Landscape Fonts
Internal Fonts
Internal Portrait Fonts
Portrait Fonts
Category Specification
Specifications
Performance Specifications
20,000 hours Mechanism life 25,000 pages
10. Reliability Specifications Category
Printer usage
Height
13. Physical Specifications Approximate
Printer with the paper tray closed
Width
Length Width Height
14. Packaging Dimensions Specifications
46 dBA
15. Environmental Specifications Category
EMI Certification
16. Product Safety Specifications
Safety Certification
US No envelope 12 in .5 DL envelope Mm 110 mm
17. Paper Handling Specifications
Media size Letter Mm 297 mm Legal Executive 25 in .5
Mm 257 mm
Printable Area Landscape Orientation Product Information
Printable Area Portrait Orientation
Left Margin Right Margin
18. Printable Area1,2 Portrait Mode
19. Hewlett-Packard Print Cartridge Specifications Category
Product Information
Installation and Configuration
Installation and Configuration
Color Kit
Items Included
Centronics Parallel Interface Cable
Connecting the Printer to a Power Adapter
Connecting Power to the Printer
Description
Centronics Parallel Interface Pinout Information
Installation and Configuration
For DOS 5.0 and DOS 6, send
Mode LPT1 RETRY=R
Installing the Printer Driver for Microsoft Windows Users
Installing Windows Printer Drivers
Configuration Options with the DJPMenu Configuration Utility
Setting up the Printer
Configuring the Printer
Norway
Country Defaults Available in DJPMenu
Character Set
Installation and Configuration
Operation and Usage
Icon Button or Light Description
Printer Buttons and Lights
Loading Media
Description of Printer Buttons and Lights
Normal Printing from the Paper Tray
Or thick paper
Invoke the print command from your computer
Manual Single Load
Printing on envelopes, labels or
Transparencies
Into the paper tray
Printing on letterhead
Installing/Replacing a Print Cartridge
Change Cartridge light will continue to blink
Common Problems with Print Cartridges
Maintaining Print Cartridges
Maintenance
Print cartridge troubleshooting information
Print Cartridge Tips
Maintaining the Printer
Thermal Inkjet II Technology Operation and Usage
Thermal Inkjet II Technology
Operation and Usage
Printer Drivers
Chapter
Windows Printer Drivers
Printer Driver Features and Capabilities
Compatibility
Memory
Free Disk Space
Software
Printer wont print from Windows
Common Windows Problems Solution
Not install through the Control Panel
Printer Setup menu
Increasing the Printing Speed
Problem Resolution
Troubleshooting Tools
Overall Troubleshooting
Self-Tests
Printer Demo
Page
HP DeskJet 400 Printing Problems Probable Cause Solution
Printing Problems
Printer Light Indications
Oops is defective
Printer for replacement of the Oops flag
Path
Print cartridge cradl e are in the home position right
Solving Carriage Stall Conditions
Turn the printer off and then back on
Problem Resolution
Troubleshooting Paper Feed Operations
An empty in tray as a single stack
Printer Settings in chapter
Media loading from the paper tray
Sheets into the in tray
Close the printer door. Load paper and turn on the printer
Clearing Paper Jams
Printer, return the printer for repair
Obstructions block
Paper path
Paper on top of paper already in the in tray
Avoiding Print Skew
If AB, use the equation A-B/C
Load a stack of paper in the in tray. Use paper with
Squareness that is within tolerance Left margin down
Print skew on
Printer CommunicatesYes without the sharing Device?
Troubleshooting Communication Problems
Cable
Print Cartridge
Troubleshooting Print Cartridges
Short Print Cartridge Life
Actually printed was inaccurate
Overusing the cleaning routine
Container provided with the optional Color Kit
Estimate of the number of pages
Replace the print cartridge. See table
Identifying the Print Cartridge Expiration Date
Explanation
Print Cartridge Life Specifications Age
10. Print Cartridge Expired?
Using the Print Cartridge Cleaning Routine
Removing Crusted Ink from the Print Cartridge Nozzles
Clearing Clogged Print Cartridge Nozzles
Cleaning the Electrical Contacts
Solving Black Print Quality Problems
Troubleshooting Print Quality
Print cartridge
Solving Color Print Quality Problems
11. Solving Black Print Quality Problems
Black printing is fading
Solutions
Try printing the sheet again using manual feed
Quality in the Printer Setup dialog box
Box of the Printer Setup menu
Dialog box
Output where you Cartridge and print Expected color
Color fades on
Printouts have black
Printouts Missing Dots
Printouts Missing Rows of Dots
Problem Resolution
13. Avoiding Waitbanding
Solution Implementation
Problem Resolution
Service and Support Information
Service and Support Information
Warranty Information
HP Customer Return Repair Service
Service Support Contracts
Non-U.S. Service Support Contracts
HP Express Exchange Service
U.S
Returning a Printer for Service
Include the one relevant accessory
Elsewhere in the World
Not exhibit a print cartridge-related problem
Obtaining Support Information
Service and Support Resources
Obtaining Printer Drivers
HP Audio Tips
Resource Information Service Hours Support
HP Customer Information Center
Postsales Information
HP Customer
Resource Information Service Support Items Available
HP Distribution
Center
Printer Repair Feedback Information
Media Advance/Eject Problems
Print Quality Problems
Accessory Problems
Noise Problems
Cosmetic Problems
Print Cartridge Problems
Undefined Code and Miscellaneous
HP DeskJet 400 Printer Repair Sheet
HP PCL Printer Commands and Control Codes A-1
HP PCL Printer Command Summary
Printer Control Commands
Paper Size †
Control Commands
HP PCL Printer Commands and Control Codes A-3
Font Selection Commands
Secondary Font
Control Codes
HP PCL Printer Commands and Control Codes A-5
HP PCL Printer Commands and Control Codes
Index-1
Index
Index-2
Index-3
Index-4
Index-5
Index-6
Index-7
RAM
Index-8
Index-9
Index-10