Overall Troubleshooting | HP 400 instruction

Overall Troubleshooting

Start

Printer

fails to power up Yes correctly (power light

off)?

No

Light flashing,	Yes
	Yes
flashing in unison?
No

Read “Solving Read

Power“TroubleshootingAdapter Problems”BatteryPackin thisand

chapterAC Operations”. in this chapter.

Read “Printer Light Indications” in this chapter.

A

Communication problem with the host?

No

Yes

Read

“Troubleshooting Communication Problems” in this chapter.

Paper load or	Yes
eject problems?

No

Fails the printer	Yes
self-test?

No

Goto A.

Read “Troubleshooting Paper Feed Operations” in this chapter.

Read “Self-Tests,”

“Troubleshooting

Print Cartridges,”

and “Printout

Missing Dots” in

this chapter.

Print quality related

problem?

No

Other problem?

No

Printer ok.

Yes

Yes

Read “Troubleshooting Print Quality” and “Troubleshooting Print Cartridges” in this chapter.

Define the problem as specifically as possible. Look in the table of contents for the most appropriate information for the defined problem.

Figure 5-1. Overall Troubleshooting

Problem Resolution 5-3

Image 66

HP 400 manual Overall Troubleshooting

Contents

HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Publication History Trademark CreditsIii Conventions About This Guide Page Contents Contents-2 Operation and UsagePrinter Drivers Problem Resolution Contents-3 Contents-4 Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Appendix a Chapter Installation and Configuration List of Tables-1 Chapter Printer Driver Information Chapter Problem ResolutionChapter Operation and Usage List of Tables-2 Chapter Contents Product Information Product Positioning Model Numbers and Product PositioningSupport Tools HP DeskJet 400 Printer Features and Beneﬁts HP DeskJet 400 Printer Features and BeneﬁtsConﬁdence in software compatibility Transparency support black and color Presentation quality color output capability usingDriver HP Premium Paper Views HP DeskJet 400 Printer Printer Options HP DeskJet 400 Printer Options RegionIntercon Power Adapter Part Numbers Power AdaptersPlug Type Chile Latin America 9100-5346 Supplies and Accessories HP DeskJet 400 Printer Supplies and Accessories Part Number User Documentation HP DeskJet Portrait Fonts Internal FontsInternal Portrait Fonts Internal Landscape Fonts Speciﬁcations Performance SpeciﬁcationsCategory Speciﬁcation 10. Reliability Speciﬁcations Category Printer usage20,000 hours Mechanism life 25,000 pages Width 13. Physical Speciﬁcations ApproximatePrinter with the paper tray closed Height 14. Packaging Dimensions Speciﬁcations Length Width Height 15. Environmental Speciﬁcations Category 46 dBA 16. Product Safety Speciﬁcations Safety CertiﬁcationEMI Certiﬁcation Mm 257 mm 17. Paper Handling SpeciﬁcationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 US No envelope 12 in .5 DL envelope Mm 110 mm Printable Area Portrait Orientation Printable Area Landscape Orientation Product Information 18. Printable Area1,2 Portrait Mode Left Margin Right Margin 19. Hewlett-Packard Print Cartridge Speciﬁcations Category Product Information Installation and Conﬁguration Installation and Conﬁguration Items Included Centronics Parallel Interface CableColor Kit Connecting Power to the Printer Connecting the Printer to a Power Adapter Centronics Parallel Interface Pinout Information Description Installation and Conﬁguration Mode LPT1 RETRY=R For DOS 5.0 and DOS 6, send Installing Windows Printer Drivers Installing the Printer Driver for Microsoft Windows Users Setting up the Printer Conﬁguring the PrinterConﬁguration Options with the DJPMenu Conﬁguration Utility Country Defaults Available in DJPMenu Character SetNorway Installation and Conﬁguration Operation and Usage Description of Printer Buttons and Lights Printer Buttons and LightsLoading Media Icon Button or Light Description Normal Printing from the Paper Tray Invoke the print command from your computer Manual Single LoadOr thick paper Printing on letterhead TransparenciesInto the paper tray Printing on envelopes, labels or Installing/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Maintenance Print cartridge troubleshooting informationMaintaining Print Cartridges Maintaining the Printer Print Cartridge Tips Thermal Inkjet II Technology Thermal Inkjet II Technology Operation and Usage Operation and Usage Printer Drivers Windows Printer Drivers Chapter Printer Driver Features and Capabilities Software MemoryFree Disk Space Compatibility Printer Setup menu Common Windows Problems SolutionNot install through the Control Panel Printer wont print from Windows Increasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page Printing Problems HP DeskJet 400 Printing Problems Probable Cause Solution Printer Light Indications Printer for replacement of the Oops ﬂag PathOops is defective Solving Carriage Stall Conditions Turn the printer off and then back onPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations Sheets into the in tray Printer Settings in chapterMedia loading from the paper tray An empty in tray as a single stack Clearing Paper Jams Close the printer door. Load paper and turn on the printer Obstructions block Paper pathPrinter, return the printer for repair Avoiding Print Skew Paper on top of paper already in the in tray Print skew on Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down If AB, use the equation A-B/C Troubleshooting Communication Problems Printer CommunicatesYes without the sharing Device? Cable Troubleshooting Print Cartridges Short Print Cartridge LifePrint Cartridge Estimate of the number of pages Overusing the cleaning routineContainer provided with the optional Color Kit Actually printed was inaccurate Identifying the Print Cartridge Expiration Date Replace the print cartridge. See table Print Cartridge Life Speciﬁcations Age 10. Print Cartridge Expired?Explanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Cleaning the Electrical Contacts Clearing Clogged Print Cartridge Nozzles Troubleshooting Print Quality Solving Black Print Quality Problems Black printing is fading Solving Color Print Quality Problems11. Solving Black Print Quality Problems Print cartridge Box of the Printer Setup menu Try printing the sheet again using manual feedQuality in the Printer Setup dialog box Solutions Printouts have black Output where you Cartridge and print Expected colorColor fades on Dialog box Printouts Missing Rows of Dots Printouts Missing Dots Problem Resolution Solution Implementation 13. Avoiding Waitbanding Problem Resolution Service and Support Information Service and Support Information Warranty Information HP Express Exchange Service Service Support ContractsNon-U.S. Service Support Contracts HP Customer Return Repair Service Returning a Printer for Service U.S Elsewhere in the World Not exhibit a print cartridge-related problemInclude the one relevant accessory Service and Support Resources Obtaining Printer DriversObtaining Support Information Postsales Information Resource Information Service Hours SupportHP Customer Information Center HP Audio Tips Center Resource Information Service Support Items AvailableHP Distribution HP Customer Media Advance/Eject Problems Print Quality ProblemsPrinter Repair Feedback Information Print Cartridge Problems Noise ProblemsCosmetic Problems Accessory Problems Undeﬁned Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet HP PCL Printer Command Summary Printer Control CommandsHP PCL Printer Commands and Control Codes A-1 Control Commands Paper Size † Font Selection Commands HP PCL Printer Commands and Control Codes A-3 Secondary Font HP PCL Printer Commands and Control Codes A-5 Control Codes HP PCL Printer Commands and Control Codes Index Index-1 Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 RAM Index-9 Index-10