Chapter 6

Service and Support Information

 

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

 

U.S. Service Support Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

 

HP Express Exchange Service

6-3

 

HP SupportPack

6-3

 

HP Customer Return Repair Service

6-3

 

Non-U.S. Service Support Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

 

HP SupportPack

6-3

 

Returning a Printer for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

 

In the U.S

6-4

 

In the UK, France, Germany, Switzerland, Austria, Belgium, Norway, Sweden,

 

 

Denmark, Finland, and the Netherlands

6-5

 

Elsewhere in the World

6-5

 

Service and Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

 

Obtaining Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

 

Obtaining Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

 

Additional Resource Information

6-7

 

Printer Repair Feedback Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

 

HP DeskJet 400 Printer Repair Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

 

 

 

 

 

 

 

 

 

Appendix A

HP PCL Printer Commands and Control Codes

 

 

HP PCL Printer Command Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

 

Control Codes

.A-5

Index

Contents-4

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HP 400 Chapter Service and Support Information, Appendix a, Index, HP PCL Printer Commands and Control Codes, Contents-4