Model Numbers and Product Positioning, Support Tools | HP 400

Model Numbers and Product Positioning

Table 1-1. The HP DeskJet 400 Printer Model Numbers and Product Positioning

		Model	Model
	Printer	Number	Status	Product Positioning
	HP DeskJet 400 Printer	C2642A	Available	Professional quality black printing and easy-to-add color
	HP DeskJet 400 Printer	C2642B	Available	printing option for the home and small ofﬁce users.
		C2642B		printing option for the home and small ofﬁce users.

Support Tools

Hewlett-Packard recommends the following tools for supporting HP DeskJet 400 printer.

•Dial caliper or accurate linear scale

•Tissue paper

•Cotton swabs

•Clean lint-free soft cloth

•Brush or small computer vacuum cleaner

1-2 Product Information

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HP manual Model Numbers and Product Positioning, Support Tools, HP DeskJet 400 Printer

Contents

HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Publication History Trademark CreditsIii Conventions About This Guide Page Contents Contents-2 Operation and UsagePrinter Drivers Contents-3 Problem Resolution Appendix a Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Contents-4 List of Tables-1 Chapter Installation and Configuration List of Tables-2 Chapter Problem ResolutionChapter Operation and Usage Chapter Printer Driver Information Product Information Chapter Contents HP DeskJet 400 Printer Model Numbers and Product PositioningSupport Tools Product Positioning Features and Beneﬁts HP DeskJet 400 Printer Features and BeneﬁtsConﬁdence in software compatibility HP Premium Paper Presentation quality color output capability usingDriver Transparency support black and color HP DeskJet 400 Printer Views Printer Options HP DeskJet 400 Printer Options RegionIntercon Power Adapter Part Numbers Power AdaptersPlug Type Chile Latin America 9100-5346 HP DeskJet 400 Printer Supplies and Accessories Part Number Supplies and Accessories HP DeskJet User Documentation Internal Landscape Fonts Internal FontsInternal Portrait Fonts Portrait Fonts Speciﬁcations Performance SpeciﬁcationsCategory Speciﬁcation 10. Reliability Speciﬁcations Category Printer usage20,000 hours Mechanism life 25,000 pages Height 13. Physical Speciﬁcations ApproximatePrinter with the paper tray closed Width Length Width Height 14. Packaging Dimensions Speciﬁcations 46 dBA 15. Environmental Speciﬁcations Category 16. Product Safety Speciﬁcations Safety CertiﬁcationEMI Certiﬁcation US No envelope 12 in .5 DL envelope Mm 110 mm 17. Paper Handling SpeciﬁcationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 Mm 257 mm Printable Area Landscape Orientation Product Information Printable Area Portrait Orientation Left Margin Right Margin 18. Printable Area1,2 Portrait Mode 19. Hewlett-Packard Print Cartridge Speciﬁcations Category Product Information Installation and Conﬁguration Installation and Conﬁguration Items Included Centronics Parallel Interface CableColor Kit Connecting the Printer to a Power Adapter Connecting Power to the Printer Description Centronics Parallel Interface Pinout Information Installation and Conﬁguration For DOS 5.0 and DOS 6, send Mode LPT1 RETRY=R Installing the Printer Driver for Microsoft Windows Users Installing Windows Printer Drivers Setting up the Printer Conﬁguring the PrinterConﬁguration Options with the DJPMenu Conﬁguration Utility Country Defaults Available in DJPMenu Character SetNorway Installation and Conﬁguration Operation and Usage Icon Button or Light Description Printer Buttons and LightsLoading Media Description of Printer Buttons and Lights Normal Printing from the Paper Tray Invoke the print command from your computer Manual Single LoadOr thick paper Printing on envelopes, labels or TransparenciesInto the paper tray Printing on letterhead Installing/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Maintenance Print cartridge troubleshooting informationMaintaining Print Cartridges Print Cartridge Tips Maintaining the Printer Thermal Inkjet II Technology Operation and Usage Thermal Inkjet II Technology Operation and Usage Printer Drivers Chapter Windows Printer Drivers Printer Driver Features and Capabilities Compatibility MemoryFree Disk Space Software Printer wont print from Windows Common Windows Problems SolutionNot install through the Control Panel Printer Setup menu Increasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page HP DeskJet 400 Printing Problems Probable Cause Solution Printing Problems Printer Light Indications Printer for replacement of the Oops ﬂag PathOops is defective Solving Carriage Stall Conditions Turn the printer off and then back onPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations An empty in tray as a single stack Printer Settings in chapterMedia loading from the paper tray Sheets into the in tray Close the printer door. Load paper and turn on the printer Clearing Paper Jams Obstructions block Paper pathPrinter, return the printer for repair Paper on top of paper already in the in tray Avoiding Print Skew If AB, use the equation A-B/C Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down Print skew on Printer CommunicatesYes without the sharing Device? Troubleshooting Communication Problems Cable Troubleshooting Print Cartridges Short Print Cartridge LifePrint Cartridge Actually printed was inaccurate Overusing the cleaning routineContainer provided with the optional Color Kit Estimate of the number of pages Replace the print cartridge. See table Identifying the Print Cartridge Expiration Date Print Cartridge Life Speciﬁcations Age 10. Print Cartridge Expired?Explanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Clearing Clogged Print Cartridge Nozzles Cleaning the Electrical Contacts Solving Black Print Quality Problems Troubleshooting Print Quality Print cartridge Solving Color Print Quality Problems11. Solving Black Print Quality Problems Black printing is fading Solutions Try printing the sheet again using manual feedQuality in the Printer Setup dialog box Box of the Printer Setup menu Dialog box Output where you Cartridge and print Expected colorColor fades on Printouts have black Printouts Missing Dots Printouts Missing Rows of Dots Problem Resolution 13. Avoiding Waitbanding Solution Implementation Problem Resolution Service and Support Information Service and Support Information Warranty Information HP Customer Return Repair Service Service Support ContractsNon-U.S. Service Support Contracts HP Express Exchange Service U.S Returning a Printer for Service Elsewhere in the World Not exhibit a print cartridge-related problemInclude the one relevant accessory Service and Support Resources Obtaining Printer DriversObtaining Support Information HP Audio Tips Resource Information Service Hours SupportHP Customer Information Center Postsales Information HP Customer Resource Information Service Support Items AvailableHP Distribution Center Media Advance/Eject Problems Print Quality ProblemsPrinter Repair Feedback Information Accessory Problems Noise ProblemsCosmetic Problems Print Cartridge Problems Undeﬁned Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet HP PCL Printer Command Summary Printer Control CommandsHP PCL Printer Commands and Control Codes A-1 Paper Size † Control Commands HP PCL Printer Commands and Control Codes A-3 Font Selection Commands Secondary Font Control Codes HP PCL Printer Commands and Control Codes A-5 HP PCL Printer Commands and Control Codes Index-1 Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 RAM Index-8 Index-9 Index-10