HP DeskJet 400 Printer Technical Support Solutions Guide | HP

HP DeskJet 400 Printer

Technical Support Solutions Guide

H

HP Part Number 5960-9676

Printed in U.S.A.

September 1995 Edition

Image 2

HP manual HP DeskJet 400 Printer Technical Support Solutions Guide

Contents

HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Iii Publication HistoryTrademark Credits Conventions About This Guide Page Contents Printer Drivers Contents-2Operation and Usage Problem Resolution Contents-3 Contents-4 Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Appendix a Chapter Installation and Configuration List of Tables-1 Chapter Printer Driver Information Chapter Problem ResolutionChapter Operation and Usage List of Tables-2 Chapter Contents Product Information Product Positioning Model Numbers and Product PositioningSupport Tools HP DeskJet 400 Printer Conﬁdence in software compatibility Features and BeneﬁtsHP DeskJet 400 Printer Features and Beneﬁts Transparency support black and color Presentation quality color output capability usingDriver HP Premium Paper Views HP DeskJet 400 Printer Intercon Printer OptionsHP DeskJet 400 Printer Options Region Plug Type Power Adapter Part NumbersPower Adapters Chile Latin America 9100-5346 Supplies and Accessories HP DeskJet 400 Printer Supplies and Accessories Part Number User Documentation HP DeskJet Portrait Fonts Internal FontsInternal Portrait Fonts Internal Landscape Fonts Category Speciﬁcation SpeciﬁcationsPerformance Speciﬁcations 20,000 hours Mechanism life 25,000 pages 10. Reliability Speciﬁcations CategoryPrinter usage Width 13. Physical Speciﬁcations ApproximatePrinter with the paper tray closed Height 14. Packaging Dimensions Speciﬁcations Length Width Height 15. Environmental Speciﬁcations Category 46 dBA EMI Certiﬁcation 16. Product Safety SpeciﬁcationsSafety Certiﬁcation Mm 257 mm 17. Paper Handling SpeciﬁcationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 US No envelope 12 in .5 DL envelope Mm 110 mm Printable Area Portrait Orientation Printable Area Landscape Orientation Product Information 18. Printable Area1,2 Portrait Mode Left Margin Right Margin 19. Hewlett-Packard Print Cartridge Speciﬁcations Category Product Information Installation and Conﬁguration Installation and Conﬁguration Color Kit Items IncludedCentronics Parallel Interface Cable Connecting Power to the Printer Connecting the Printer to a Power Adapter Centronics Parallel Interface Pinout Information Description Installation and Conﬁguration Mode LPT1 RETRY=R For DOS 5.0 and DOS 6, send Installing Windows Printer Drivers Installing the Printer Driver for Microsoft Windows Users Conﬁguration Options with the DJPMenu Conﬁguration Utility Setting up the PrinterConﬁguring the Printer Norway Country Defaults Available in DJPMenuCharacter Set Installation and Conﬁguration Operation and Usage Description of Printer Buttons and Lights Printer Buttons and LightsLoading Media Icon Button or Light Description Normal Printing from the Paper Tray Or thick paper Invoke the print command from your computerManual Single Load Printing on letterhead TransparenciesInto the paper tray Printing on envelopes, labels or Installing/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Maintaining Print Cartridges MaintenancePrint cartridge troubleshooting information Maintaining the Printer Print Cartridge Tips Thermal Inkjet II Technology Thermal Inkjet II Technology Operation and Usage Operation and Usage Printer Drivers Windows Printer Drivers Chapter Printer Driver Features and Capabilities Software MemoryFree Disk Space Compatibility Printer Setup menu Common Windows Problems SolutionNot install through the Control Panel Printer wont print from Windows Increasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page Printing Problems HP DeskJet 400 Printing Problems Probable Cause Solution Printer Light Indications Oops is defective Printer for replacement of the Oops ﬂagPath Print cartridge cradl e are in the home position right Solving Carriage Stall ConditionsTurn the printer off and then back on Problem Resolution Troubleshooting Paper Feed Operations Sheets into the in tray Printer Settings in chapterMedia loading from the paper tray An empty in tray as a single stack Clearing Paper Jams Close the printer door. Load paper and turn on the printer Printer, return the printer for repair Obstructions blockPaper path Avoiding Print Skew Paper on top of paper already in the in tray Print skew on Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down If AB, use the equation A-B/C Troubleshooting Communication Problems Printer CommunicatesYes without the sharing Device? Cable Print Cartridge Troubleshooting Print CartridgesShort Print Cartridge Life Estimate of the number of pages Overusing the cleaning routineContainer provided with the optional Color Kit Actually printed was inaccurate Identifying the Print Cartridge Expiration Date Replace the print cartridge. See table Explanation Print Cartridge Life Speciﬁcations Age10. Print Cartridge Expired? Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Cleaning the Electrical Contacts Clearing Clogged Print Cartridge Nozzles Troubleshooting Print Quality Solving Black Print Quality Problems Black printing is fading Solving Color Print Quality Problems11. Solving Black Print Quality Problems Print cartridge Box of the Printer Setup menu Try printing the sheet again using manual feedQuality in the Printer Setup dialog box Solutions Printouts have black Output where you Cartridge and print Expected colorColor fades on Dialog box Printouts Missing Rows of Dots Printouts Missing Dots Problem Resolution Solution Implementation 13. Avoiding Waitbanding Problem Resolution Service and Support Information Service and Support Information Warranty Information HP Express Exchange Service Service Support ContractsNon-U.S. Service Support Contracts HP Customer Return Repair Service Returning a Printer for Service U.S Include the one relevant accessory Elsewhere in the WorldNot exhibit a print cartridge-related problem Obtaining Support Information Service and Support ResourcesObtaining Printer Drivers Postsales Information Resource Information Service Hours SupportHP Customer Information Center HP Audio Tips Center Resource Information Service Support Items AvailableHP Distribution HP Customer Printer Repair Feedback Information Media Advance/Eject ProblemsPrint Quality Problems Print Cartridge Problems Noise ProblemsCosmetic Problems Accessory Problems Undeﬁned Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet HP PCL Printer Commands and Control Codes A-1 HP PCL Printer Command SummaryPrinter Control Commands Control Commands Paper Size † Font Selection Commands HP PCL Printer Commands and Control Codes A-3 Secondary Font HP PCL Printer Commands and Control Codes A-5 Control Codes HP PCL Printer Commands and Control Codes Index Index-1 Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 RAM Index-9 Index-10