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HP 400 Printer Repair Feedback Information, Media Advance/Eject Problems, Print Quality Problems

Models: 400

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Printer Repair Feedback Information

1.Make a copy of the HP DeskJet 400 Printer Repair Sheet in this section.

2.Observe the problem with the printer. Verify the problem is repeatable.

3.Determine the applicable error code in table 6-3.

4.Fill out the repair sheet and return the repair sheet with the printer.

Table 6-3. HP DeskJet 400 Printer Error Code Table

Keyword	Description	Code
Startup Problems
Power Up failed	No lights on, no noise, no movement/intermittent power failure	EX00
Self-test failed	Self-test printout does not print out, is incomplete or wrong	EZ05

Defective power cord/	Power cord/module is defective or damaged (<30 days)	EX05
module
General start-up	Customer cannot describe problem	EZ20
Control Panel/Light Problems

Lights on steady	LEDs on front panel ON steady	EK00
Lights ﬂashing in unison	LEDs on front panel ON and ﬂashing	EK05
General lights	Customer cannot descibe problem	EZ35

Media Advance/Eject Problems
No media pick up	Paper/transparency not loading properly	FF00
Multiple pick	Several sheets/envelopes are picked together	FF05

Incomplete feed	Sheet/envelope loads, then stops	FF10
Media jam	Sheet/envelope/labels stuck inside the printer	FF15
Skewed/slanted page	Sheet/envelope loads unevenly	FF20

Media eject problem	Sheet/envelope fails to eject	FF25
Continuous media feed	Continuously picks and feeds media	FF35
General media handling	Customer cannot describe problem	FF55

Print Quality Problems
Missing dots	White line or streak through text or graphics	PP00

Fuzzy print	Overspray of dots	PP05

Vertical misalignment	Table columns of text/vertical lines are not well aligned (bi-directional	PP10
	shift)
Solid black page	Sheet is solid black	PP15

Underlines or streaks in	Prints extra lines across media when printing self-test	PP20
printing
Wavy print	Print appears wavy on self-test	PP25
Incomplete print	Parts of printed characters are missing on self-test	PP30
General print quality	Customer cannot describe problem	PP35

Missing color	Color is partially missing from printout	-
Smear	Smear on printout	-
Starwheel track marks	Starwheel track marks on print media	-

Service and Support Information 6-9

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HP 400 manual Printer Repair Feedback Information, Media Advance/Eject Problems, Print Quality Problems

Contents

HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Trademark Credits Publication HistoryIii Conventions About This Guide Page Contents Operation and Usage Contents-2Printer Drivers Problem Resolution Contents-3Contents-4 Chapter Service and Support InformationHP PCL Printer Commands and Control Codes Appendix aChapter Installation and Configuration List of Tables-1Chapter Printer Driver Information Chapter Problem ResolutionChapter Operation and Usage List of Tables-2Chapter Contents Product InformationProduct Positioning Model Numbers and Product PositioningSupport Tools HP DeskJet 400 PrinterHP DeskJet 400 Printer Features and Beneﬁts Features and BeneﬁtsConﬁdence in software compatibility Transparency support black and color Presentation quality color output capability usingDriver HP Premium PaperViews HP DeskJet 400 PrinterHP DeskJet 400 Printer Options Region Printer OptionsIntercon Power Adapters Power Adapter Part NumbersPlug Type Chile Latin America 9100-5346 Supplies and Accessories HP DeskJet 400 Printer Supplies and Accessories Part NumberUser Documentation HP DeskJetPortrait Fonts Internal FontsInternal Portrait Fonts Internal Landscape FontsPerformance Speciﬁcations SpeciﬁcationsCategory Speciﬁcation Printer usage 10. Reliability Speciﬁcations Category20,000 hours Mechanism life 25,000 pages Width 13. Physical Speciﬁcations ApproximatePrinter with the paper tray closed Height14. Packaging Dimensions Speciﬁcations Length Width Height15. Environmental Speciﬁcations Category 46 dBASafety Certiﬁcation 16. Product Safety SpeciﬁcationsEMI Certiﬁcation Mm 257 mm 17. Paper Handling SpeciﬁcationsMedia size Letter Mm 297 mm Legal Executive 25 in .5 US No envelope 12 in .5 DL envelope Mm 110 mmPrintable Area Portrait Orientation Printable Area Landscape Orientation Product Information18. Printable Area1,2 Portrait Mode Left Margin Right Margin19. Hewlett-Packard Print Cartridge Speciﬁcations Category Product Information Installation and Conﬁguration Installation and ConﬁgurationCentronics Parallel Interface Cable Items IncludedColor Kit Connecting Power to the Printer Connecting the Printer to a Power AdapterCentronics Parallel Interface Pinout Information DescriptionInstallation and Conﬁguration Mode LPT1 RETRY=R For DOS 5.0 and DOS 6, sendInstalling Windows Printer Drivers Installing the Printer Driver for Microsoft Windows UsersConﬁguring the Printer Setting up the PrinterConﬁguration Options with the DJPMenu Conﬁguration Utility Character Set Country Defaults Available in DJPMenuNorway Installation and Conﬁguration Operation and Usage Description of Printer Buttons and Lights Printer Buttons and LightsLoading Media Icon Button or Light DescriptionNormal Printing from the Paper Tray Manual Single Load Invoke the print command from your computerOr thick paper Printing on letterhead TransparenciesInto the paper tray Printing on envelopes, labels orInstalling/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Print cartridge troubleshooting information MaintenanceMaintaining Print Cartridges Maintaining the Printer Print Cartridge TipsThermal Inkjet II Technology Thermal Inkjet II Technology Operation and UsageOperation and Usage Printer Drivers Windows Printer Drivers ChapterPrinter Driver Features and Capabilities Software MemoryFree Disk Space CompatibilityPrinter Setup menu Common Windows Problems SolutionNot install through the Control Panel Printer wont print from WindowsIncreasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page Printing Problems HP DeskJet 400 Printing Problems Probable Cause SolutionPrinter Light Indications Path Printer for replacement of the Oops ﬂagOops is defective Turn the printer off and then back on Solving Carriage Stall ConditionsPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations Sheets into the in tray Printer Settings in chapterMedia loading from the paper tray An empty in tray as a single stackClearing Paper Jams Close the printer door. Load paper and turn on the printerPaper path Obstructions blockPrinter, return the printer for repair Avoiding Print Skew Paper on top of paper already in the in trayPrint skew on Load a stack of paper in the in tray. Use paper withSquareness that is within tolerance Left margin down If AB, use the equation A-B/CTroubleshooting Communication Problems Printer CommunicatesYes without the sharing Device?Cable Short Print Cartridge Life Troubleshooting Print CartridgesPrint Cartridge Estimate of the number of pages Overusing the cleaning routineContainer provided with the optional Color Kit Actually printed was inaccurateIdentifying the Print Cartridge Expiration Date Replace the print cartridge. See table10. Print Cartridge Expired? Print Cartridge Life Speciﬁcations AgeExplanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Cleaning the Electrical Contacts Clearing Clogged Print Cartridge NozzlesTroubleshooting Print Quality Solving Black Print Quality ProblemsBlack printing is fading Solving Color Print Quality Problems11. Solving Black Print Quality Problems Print cartridgeBox of the Printer Setup menu Try printing the sheet again using manual feedQuality in the Printer Setup dialog box SolutionsPrintouts have black Output where you Cartridge and print Expected colorColor fades on Dialog boxPrintouts Missing Rows of Dots Printouts Missing DotsProblem Resolution Solution Implementation 13. Avoiding WaitbandingProblem Resolution Service and Support Information Service and Support InformationWarranty Information HP Express Exchange Service Service Support ContractsNon-U.S. Service Support Contracts HP Customer Return Repair ServiceReturning a Printer for Service U.SNot exhibit a print cartridge-related problem Elsewhere in the WorldInclude the one relevant accessory Obtaining Printer Drivers Service and Support ResourcesObtaining Support Information Postsales Information Resource Information Service Hours SupportHP Customer Information Center HP Audio TipsCenter Resource Information Service Support Items AvailableHP Distribution HP CustomerPrint Quality Problems Media Advance/Eject ProblemsPrinter Repair Feedback Information Print Cartridge Problems Noise ProblemsCosmetic Problems Accessory ProblemsUndeﬁned Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet Printer Control Commands HP PCL Printer Command SummaryHP PCL Printer Commands and Control Codes A-1 Control Commands Paper Size †Font Selection Commands HP PCL Printer Commands and Control Codes A-3Secondary Font HP PCL Printer Commands and Control Codes A-5 Control CodesHP PCL Printer Commands and Control Codes Index Index-1Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 RAMIndex-9 Index-10