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Printer Repair Feedback Information
1.Make a copy of the HP DeskJet 400 Printer Repair Sheet in this section.
2.Observe the problem with the printer. Verify the problem is repeatable.
3.Determine the applicable error code in table
4.Fill out the repair sheet and return the repair sheet with the printer.
Table
Keyword | Description | Code |
Startup Problems |
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Power Up failed | No lights on, no noise, no movement/intermittent power failure | EX00 |
EZ05 | ||
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Defective power cord/ | Power cord/module is defective or damaged (<30 days) | EX05 |
module |
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General | Customer cannot describe problem | EZ20 |
Control Panel/Light Problems |
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Lights on steady | LEDs on front panel ON steady | EK00 |
Lights flashing in unison | LEDs on front panel ON and flashing | EK05 |
General lights | Customer cannot descibe problem | EZ35 |
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Media Advance/Eject Problems |
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No media pick up | Paper/transparency not loading properly | FF00 |
Multiple pick | Several sheets/envelopes are picked together | FF05 |
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Incomplete feed | Sheet/envelope loads, then stops | FF10 |
Media jam | Sheet/envelope/labels stuck inside the printer | FF15 |
Skewed/slanted page | Sheet/envelope loads unevenly | FF20 |
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Media eject problem | Sheet/envelope fails to eject | FF25 |
Continuous media feed | Continuously picks and feeds media | FF35 |
General media handling | Customer cannot describe problem | FF55 |
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Print Quality Problems |
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Missing dots | White line or streak through text or graphics | PP00 |
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Fuzzy print | Overspray of dots | PP05 |
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Vertical misalignment | Table columns of text/vertical lines are not well aligned | PP10 |
| shift) |
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Solid black page | Sheet is solid black | PP15 |
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Underlines or streaks in | Prints extra lines across media when printing | PP20 |
printing |
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Wavy print | Print appears wavy on | PP25 |
Incomplete print | Parts of printed characters are missing on | PP30 |
General print quality | Customer cannot describe problem | PP35 |
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Missing color | Color is partially missing from printout | - |
Smear | Smear on printout | - |
Starwheel track marks | Starwheel track marks on print media | - |
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