Troubleshooting Tools | HP 400 manual

Troubleshooting Tools

The following tools are recommended for troubleshooting the HP DeskJet 400 printer:

•Dial caliper or accurate linear scale

•Tissue paper

•Cotton swabs

•Rigid card stock

•Clean soft cloth

•Voltmeter (used to check the voltage out of the power adapter)

5-2 Problem Resolution

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HP 400 manual Troubleshooting Tools

Contents

HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Iii Publication HistoryTrademark Credits Conventions About This Guide Page Contents Printer Drivers Contents-2Operation and Usage Contents-3 Problem Resolution HP PCL Printer Commands and Control Codes Chapter Service and Support InformationContents-4 Appendix a List of Tables-1 Chapter Installation and Configuration Chapter Operation and Usage Chapter Problem ResolutionChapter Printer Driver Information List of Tables-2 Product Information Chapter Contents Support Tools Model Numbers and Product PositioningProduct Positioning HP DeskJet 400 Printer Conﬁdence in software compatibility Features and BeneﬁtsHP DeskJet 400 Printer Features and Beneﬁts Driver Presentation quality color output capability usingTransparency support black and color HP Premium Paper HP DeskJet 400 Printer Views Intercon Printer OptionsHP DeskJet 400 Printer Options Region Plug Type Power Adapter Part NumbersPower Adapters Chile Latin America 9100-5346 HP DeskJet 400 Printer Supplies and Accessories Part Number Supplies and Accessories HP DeskJet User Documentation Internal Portrait Fonts Internal FontsPortrait Fonts Internal Landscape Fonts Category Speciﬁcation SpeciﬁcationsPerformance Speciﬁcations 20,000 hours Mechanism life 25,000 pages 10. Reliability Speciﬁcations CategoryPrinter usage Printer with the paper tray closed 13. Physical Speciﬁcations ApproximateWidth Height Length Width Height 14. Packaging Dimensions Speciﬁcations 46 dBA 15. Environmental Speciﬁcations Category EMI Certiﬁcation 16. Product Safety SpeciﬁcationsSafety Certiﬁcation Media size Letter Mm 297 mm Legal Executive 25 in .5 17. Paper Handling SpeciﬁcationsMm 257 mm US No envelope 12 in .5 DL envelope Mm 110 mm Printable Area Landscape Orientation Product Information Printable Area Portrait Orientation Left Margin Right Margin 18. Printable Area1,2 Portrait Mode 19. Hewlett-Packard Print Cartridge Speciﬁcations Category Product Information Installation and Conﬁguration Installation and Conﬁguration Color Kit Items IncludedCentronics Parallel Interface Cable Connecting the Printer to a Power Adapter Connecting Power to the Printer Description Centronics Parallel Interface Pinout Information Installation and Conﬁguration For DOS 5.0 and DOS 6, send Mode LPT1 RETRY=R Installing the Printer Driver for Microsoft Windows Users Installing Windows Printer Drivers Conﬁguration Options with the DJPMenu Conﬁguration Utility Setting up the PrinterConﬁguring the Printer Norway Country Defaults Available in DJPMenuCharacter Set Installation and Conﬁguration Operation and Usage Loading Media Printer Buttons and LightsDescription of Printer Buttons and Lights Icon Button or Light Description Normal Printing from the Paper Tray Or thick paper Invoke the print command from your computerManual Single Load Into the paper tray TransparenciesPrinting on letterhead Printing on envelopes, labels or Installing/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Maintaining Print Cartridges MaintenancePrint cartridge troubleshooting information Print Cartridge Tips Maintaining the Printer Thermal Inkjet II Technology Operation and Usage Thermal Inkjet II Technology Operation and Usage Printer Drivers Chapter Windows Printer Drivers Printer Driver Features and Capabilities Free Disk Space MemorySoftware Compatibility Not install through the Control Panel Common Windows Problems SolutionPrinter Setup menu Printer wont print from Windows Increasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page HP DeskJet 400 Printing Problems Probable Cause Solution Printing Problems Printer Light Indications Oops is defective Printer for replacement of the Oops ﬂagPath Print cartridge cradl e are in the home position right Solving Carriage Stall ConditionsTurn the printer off and then back on Problem Resolution Troubleshooting Paper Feed Operations Media loading from the paper tray Printer Settings in chapterSheets into the in tray An empty in tray as a single stack Close the printer door. Load paper and turn on the printer Clearing Paper Jams Printer, return the printer for repair Obstructions blockPaper path Paper on top of paper already in the in tray Avoiding Print Skew Squareness that is within tolerance Left margin down Load a stack of paper in the in tray. Use paper withPrint skew on If AB, use the equation A-B/C Printer CommunicatesYes without the sharing Device? Troubleshooting Communication Problems Cable Print Cartridge Troubleshooting Print CartridgesShort Print Cartridge Life Container provided with the optional Color Kit Overusing the cleaning routineEstimate of the number of pages Actually printed was inaccurate Replace the print cartridge. See table Identifying the Print Cartridge Expiration Date Explanation Print Cartridge Life Speciﬁcations Age10. Print Cartridge Expired? Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Clearing Clogged Print Cartridge Nozzles Cleaning the Electrical Contacts Solving Black Print Quality Problems Troubleshooting Print Quality 11. Solving Black Print Quality Problems Solving Color Print Quality ProblemsBlack printing is fading Print cartridge Quality in the Printer Setup dialog box Try printing the sheet again using manual feedBox of the Printer Setup menu Solutions Color fades on Output where you Cartridge and print Expected colorPrintouts have black Dialog box Printouts Missing Dots Printouts Missing Rows of Dots Problem Resolution 13. Avoiding Waitbanding Solution Implementation Problem Resolution Service and Support Information Service and Support Information Warranty Information Non-U.S. Service Support Contracts Service Support ContractsHP Express Exchange Service HP Customer Return Repair Service U.S Returning a Printer for Service Include the one relevant accessory Elsewhere in the WorldNot exhibit a print cartridge-related problem Obtaining Support Information Service and Support ResourcesObtaining Printer Drivers HP Customer Information Center Resource Information Service Hours SupportPostsales Information HP Audio Tips HP Distribution Resource Information Service Support Items AvailableCenter HP Customer Printer Repair Feedback Information Media Advance/Eject ProblemsPrint Quality Problems Cosmetic Problems Noise ProblemsPrint Cartridge Problems Accessory Problems Undeﬁned Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet HP PCL Printer Commands and Control Codes A-1 HP PCL Printer Command SummaryPrinter Control Commands Paper Size † Control Commands HP PCL Printer Commands and Control Codes A-3 Font Selection Commands Secondary Font Control Codes HP PCL Printer Commands and Control Codes A-5 HP PCL Printer Commands and Control Codes Index-1 Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 RAM Index-8 Index-9 Index-10