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HP DeskJet 400 Printer

Technical Support Solutions Guide

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HP manual HP DeskJet 400 Printer Technical Support Solutions Guide

Contents

HP DeskJet 400 Printer Technical Support Solutions Guide HP DeskJet 400 Printer Technical Support Solutions Guide Page Trademark Credits Publication HistoryIii Conventions About This Guide Page Contents Operation and Usage Contents-2Printer Drivers Contents-3 Problem Resolution HP PCL Printer Commands and Control Codes Chapter Service and Support InformationContents-4 Appendix a List of Tables-1 Chapter Installation and Configuration Chapter Operation and Usage Chapter Problem ResolutionChapter Printer Driver Information List of Tables-2 Product Information Chapter Contents Support Tools Model Numbers and Product PositioningProduct Positioning HP DeskJet 400 Printer HP DeskJet 400 Printer Features and Beneﬁts Features and BeneﬁtsConﬁdence in software compatibility Driver Presentation quality color output capability usingTransparency support black and color HP Premium Paper HP DeskJet 400 Printer Views HP DeskJet 400 Printer Options Region Printer OptionsIntercon Power Adapters Power Adapter Part NumbersPlug Type Chile Latin America 9100-5346 HP DeskJet 400 Printer Supplies and Accessories Part Number Supplies and Accessories HP DeskJet User Documentation Internal Portrait Fonts Internal FontsPortrait Fonts Internal Landscape Fonts Performance Speciﬁcations SpeciﬁcationsCategory Speciﬁcation Printer usage 10. Reliability Speciﬁcations Category20,000 hours Mechanism life 25,000 pages Printer with the paper tray closed 13. Physical Speciﬁcations ApproximateWidth Height Length Width Height 14. Packaging Dimensions Speciﬁcations 46 dBA 15. Environmental Speciﬁcations Category Safety Certiﬁcation 16. Product Safety SpeciﬁcationsEMI Certiﬁcation Media size Letter Mm 297 mm Legal Executive 25 in .5 17. Paper Handling SpeciﬁcationsMm 257 mm US No envelope 12 in .5 DL envelope Mm 110 mm Printable Area Landscape Orientation Product Information Printable Area Portrait Orientation Left Margin Right Margin 18. Printable Area1,2 Portrait Mode 19. Hewlett-Packard Print Cartridge Speciﬁcations Category Product Information Installation and Conﬁguration Installation and Conﬁguration Centronics Parallel Interface Cable Items IncludedColor Kit Connecting the Printer to a Power Adapter Connecting Power to the Printer Description Centronics Parallel Interface Pinout Information Installation and Conﬁguration For DOS 5.0 and DOS 6, send Mode LPT1 RETRY=R Installing the Printer Driver for Microsoft Windows Users Installing Windows Printer Drivers Conﬁguring the Printer Setting up the PrinterConﬁguration Options with the DJPMenu Conﬁguration Utility Character Set Country Defaults Available in DJPMenuNorway Installation and Conﬁguration Operation and Usage Loading Media Printer Buttons and LightsDescription of Printer Buttons and Lights Icon Button or Light Description Normal Printing from the Paper Tray Manual Single Load Invoke the print command from your computerOr thick paper Into the paper tray TransparenciesPrinting on letterhead Printing on envelopes, labels or Installing/Replacing a Print Cartridge Change Cartridge light will continue to blink Common Problems with Print Cartridges Print cartridge troubleshooting information MaintenanceMaintaining Print Cartridges Print Cartridge Tips Maintaining the Printer Thermal Inkjet II Technology Operation and Usage Thermal Inkjet II Technology Operation and Usage Printer Drivers Chapter Windows Printer Drivers Printer Driver Features and Capabilities Free Disk Space MemorySoftware Compatibility Not install through the Control Panel Common Windows Problems SolutionPrinter Setup menu Printer wont print from Windows Increasing the Printing Speed Problem Resolution Troubleshooting Tools Overall Troubleshooting Self-Tests Printer Demo Page HP DeskJet 400 Printing Problems Probable Cause Solution Printing Problems Printer Light Indications Path Printer for replacement of the Oops ﬂagOops is defective Turn the printer off and then back on Solving Carriage Stall ConditionsPrint cartridge cradl e are in the home position right Problem Resolution Troubleshooting Paper Feed Operations Media loading from the paper tray Printer Settings in chapterSheets into the in tray An empty in tray as a single stack Close the printer door. Load paper and turn on the printer Clearing Paper Jams Paper path Obstructions blockPrinter, return the printer for repair Paper on top of paper already in the in tray Avoiding Print Skew Squareness that is within tolerance Left margin down Load a stack of paper in the in tray. Use paper withPrint skew on If AB, use the equation A-B/C Printer CommunicatesYes without the sharing Device? Troubleshooting Communication Problems Cable Short Print Cartridge Life Troubleshooting Print CartridgesPrint Cartridge Container provided with the optional Color Kit Overusing the cleaning routineEstimate of the number of pages Actually printed was inaccurate Replace the print cartridge. See table Identifying the Print Cartridge Expiration Date 10. Print Cartridge Expired? Print Cartridge Life Speciﬁcations AgeExplanation Using the Print Cartridge Cleaning Routine Removing Crusted Ink from the Print Cartridge Nozzles Clearing Clogged Print Cartridge Nozzles Cleaning the Electrical Contacts Solving Black Print Quality Problems Troubleshooting Print Quality 11. Solving Black Print Quality Problems Solving Color Print Quality ProblemsBlack printing is fading Print cartridge Quality in the Printer Setup dialog box Try printing the sheet again using manual feedBox of the Printer Setup menu Solutions Color fades on Output where you Cartridge and print Expected colorPrintouts have black Dialog box Printouts Missing Dots Printouts Missing Rows of Dots Problem Resolution 13. Avoiding Waitbanding Solution Implementation Problem Resolution Service and Support Information Service and Support Information Warranty Information Non-U.S. Service Support Contracts Service Support ContractsHP Express Exchange Service HP Customer Return Repair Service U.S Returning a Printer for Service Not exhibit a print cartridge-related problem Elsewhere in the WorldInclude the one relevant accessory Obtaining Printer Drivers Service and Support ResourcesObtaining Support Information HP Customer Information Center Resource Information Service Hours SupportPostsales Information HP Audio Tips HP Distribution Resource Information Service Support Items AvailableCenter HP Customer Print Quality Problems Media Advance/Eject ProblemsPrinter Repair Feedback Information Cosmetic Problems Noise ProblemsPrint Cartridge Problems Accessory Problems Undeﬁned Code and Miscellaneous HP DeskJet 400 Printer Repair Sheet Printer Control Commands HP PCL Printer Command SummaryHP PCL Printer Commands and Control Codes A-1 Paper Size † Control Commands HP PCL Printer Commands and Control Codes A-3 Font Selection Commands Secondary Font Control Codes HP PCL Printer Commands and Control Codes A-5 HP PCL Printer Commands and Control Codes Index-1 Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 RAM Index-8 Index-9 Index-10