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Troubleshooting
Install
Warranty
Maintenance
Chapter Problem Resolution
Setting up the Printer
HP PCL Printer Command Summary
Printer Settings in chapter
Overusing the cleaning routine
How to
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Problem Resolution
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Contents
HP DeskJet 400 Printer Technical Support Solutions Guide
HP DeskJet 400 Printer Technical Support Solutions Guide
Page
Trademark Credits
Publication History
Iii
Conventions
About This Guide
Page
Contents
Operation and Usage
Contents-2
Printer Drivers
Contents-3
Problem Resolution
HP PCL Printer Commands and Control Codes
Chapter Service and Support Information
Contents-4
Appendix a
List of Tables-1
Chapter Installation and Configuration
Chapter Operation and Usage
Chapter Problem Resolution
Chapter Printer Driver Information
List of Tables-2
Product Information
Chapter Contents
Support Tools
Model Numbers and Product Positioning
Product Positioning
HP DeskJet 400 Printer
HP DeskJet 400 Printer Features and Benefits
Features and Benefits
Confidence in software compatibility
Driver
Presentation quality color output capability using
Transparency support black and color
HP Premium Paper
HP DeskJet 400 Printer
Views
HP DeskJet 400 Printer Options Region
Printer Options
Intercon
Power Adapters
Power Adapter Part Numbers
Plug Type
Chile Latin America 9100-5346
HP DeskJet 400 Printer Supplies and Accessories Part Number
Supplies and Accessories
HP DeskJet
User Documentation
Internal Portrait Fonts
Internal Fonts
Portrait Fonts
Internal Landscape Fonts
Performance Specifications
Specifications
Category Specification
Printer usage
10. Reliability Specifications Category
20,000 hours Mechanism life 25,000 pages
Printer with the paper tray closed
13. Physical Specifications Approximate
Width
Height
Length Width Height
14. Packaging Dimensions Specifications
46 dBA
15. Environmental Specifications Category
Safety Certification
16. Product Safety Specifications
EMI Certification
Media size Letter Mm 297 mm Legal Executive 25 in .5
17. Paper Handling Specifications
Mm 257 mm
US No envelope 12 in .5 DL envelope Mm 110 mm
Printable Area Landscape Orientation Product Information
Printable Area Portrait Orientation
Left Margin Right Margin
18. Printable Area1,2 Portrait Mode
19. Hewlett-Packard Print Cartridge Specifications Category
Product Information
Installation and Configuration
Installation and Configuration
Centronics Parallel Interface Cable
Items Included
Color Kit
Connecting the Printer to a Power Adapter
Connecting Power to the Printer
Description
Centronics Parallel Interface Pinout Information
Installation and Configuration
For DOS 5.0 and DOS 6, send
Mode LPT1 RETRY=R
Installing the Printer Driver for Microsoft Windows Users
Installing Windows Printer Drivers
Configuring the Printer
Setting up the Printer
Configuration Options with the DJPMenu Configuration Utility
Character Set
Country Defaults Available in DJPMenu
Norway
Installation and Configuration
Operation and Usage
Loading Media
Printer Buttons and Lights
Description of Printer Buttons and Lights
Icon Button or Light Description
Normal Printing from the Paper Tray
Manual Single Load
Invoke the print command from your computer
Or thick paper
Into the paper tray
Transparencies
Printing on letterhead
Printing on envelopes, labels or
Installing/Replacing a Print Cartridge
Change Cartridge light will continue to blink
Common Problems with Print Cartridges
Print cartridge troubleshooting information
Maintenance
Maintaining Print Cartridges
Print Cartridge Tips
Maintaining the Printer
Thermal Inkjet II Technology Operation and Usage
Thermal Inkjet II Technology
Operation and Usage
Printer Drivers
Chapter
Windows Printer Drivers
Printer Driver Features and Capabilities
Free Disk Space
Memory
Software
Compatibility
Not install through the Control Panel
Common Windows Problems Solution
Printer Setup menu
Printer wont print from Windows
Increasing the Printing Speed
Problem Resolution
Troubleshooting Tools
Overall Troubleshooting
Self-Tests
Printer Demo
Page
HP DeskJet 400 Printing Problems Probable Cause Solution
Printing Problems
Printer Light Indications
Path
Printer for replacement of the Oops flag
Oops is defective
Turn the printer off and then back on
Solving Carriage Stall Conditions
Print cartridge cradl e are in the home position right
Problem Resolution
Troubleshooting Paper Feed Operations
Media loading from the paper tray
Printer Settings in chapter
Sheets into the in tray
An empty in tray as a single stack
Close the printer door. Load paper and turn on the printer
Clearing Paper Jams
Paper path
Obstructions block
Printer, return the printer for repair
Paper on top of paper already in the in tray
Avoiding Print Skew
Squareness that is within tolerance Left margin down
Load a stack of paper in the in tray. Use paper with
Print skew on
If AB, use the equation A-B/C
Printer CommunicatesYes without the sharing Device?
Troubleshooting Communication Problems
Cable
Short Print Cartridge Life
Troubleshooting Print Cartridges
Print Cartridge
Container provided with the optional Color Kit
Overusing the cleaning routine
Estimate of the number of pages
Actually printed was inaccurate
Replace the print cartridge. See table
Identifying the Print Cartridge Expiration Date
10. Print Cartridge Expired?
Print Cartridge Life Specifications Age
Explanation
Using the Print Cartridge Cleaning Routine
Removing Crusted Ink from the Print Cartridge Nozzles
Clearing Clogged Print Cartridge Nozzles
Cleaning the Electrical Contacts
Solving Black Print Quality Problems
Troubleshooting Print Quality
11. Solving Black Print Quality Problems
Solving Color Print Quality Problems
Black printing is fading
Print cartridge
Quality in the Printer Setup dialog box
Try printing the sheet again using manual feed
Box of the Printer Setup menu
Solutions
Color fades on
Output where you Cartridge and print Expected color
Printouts have black
Dialog box
Printouts Missing Dots
Printouts Missing Rows of Dots
Problem Resolution
13. Avoiding Waitbanding
Solution Implementation
Problem Resolution
Service and Support Information
Service and Support Information
Warranty Information
Non-U.S. Service Support Contracts
Service Support Contracts
HP Express Exchange Service
HP Customer Return Repair Service
U.S
Returning a Printer for Service
Not exhibit a print cartridge-related problem
Elsewhere in the World
Include the one relevant accessory
Obtaining Printer Drivers
Service and Support Resources
Obtaining Support Information
HP Customer Information Center
Resource Information Service Hours Support
Postsales Information
HP Audio Tips
HP Distribution
Resource Information Service Support Items Available
Center
HP Customer
Print Quality Problems
Media Advance/Eject Problems
Printer Repair Feedback Information
Cosmetic Problems
Noise Problems
Print Cartridge Problems
Accessory Problems
Undefined Code and Miscellaneous
HP DeskJet 400 Printer Repair Sheet
Printer Control Commands
HP PCL Printer Command Summary
HP PCL Printer Commands and Control Codes A-1
Paper Size †
Control Commands
HP PCL Printer Commands and Control Codes A-3
Font Selection Commands
Secondary Font
Control Codes
HP PCL Printer Commands and Control Codes A-5
HP PCL Printer Commands and Control Codes
Index-1
Index
Index-2
Index-3
Index-4
Index-5
Index-6
Index-7
RAM
Index-8
Index-9
Index-10