Table
Keyword | Description | Code |
Carriage Problems |
|
|
Carriage stall | No carriage movement | MH00 |
Left side collision | Carriage slams to left side and stays there | MH05 |
|
|
|
Right side collision | Carriage slams to the right side and stays there | MH10 |
|
|
|
Carriage belt defective | Carriage belt frayed or broken | MH15 |
|
|
|
General carriage problem | Customer cannot describe problem | MH20 |
|
|
|
Noise Problems |
|
|
Squeaky noise | Unusual, persistent squeaking noise | MN00 |
|
|
|
Grinding noise | Unusual, persistent grindingnoise | MN05 |
Knocking noise | Frequent shock or clicking noise | MN10 |
General noise | Customer cannot describe problem | MN15 |
|
|
|
Cosmetic Problems |
|
|
Scratched | External part is scratched | ZC00 |
General cosmetic defect | Customer cannot describe problem | ZC05 |
|
|
|
Access door defective | Access door bent or broken | - |
Starwheel | Starwheel missing or broken | - |
Communication Problems |
|
|
|
|
|
I/O printer port failure | Input/Output from PC fails to print – not cable or PC problem | KR00 |
General communication | Customer cannot describe problem | KR40 |
problem |
|
|
Print Cartridge Problems |
|
|
|
|
|
Short pen life | Cartridge life not to specifications | SD00 |
|
|
|
Leaking cartridge | Print cartridge has leaked in printer and damaged printer | SD05 |
|
|
|
Rejects cartridge – black | Printer rejects black cartridge | SD10 |
Rejects cartridge – color | Printer rejects Cyan/Magenta/Yellow cartridge | SD15 |
Service station, | Service station upgrade, wider assembly, flex assembly, leaky pen | MW20 |
problems |
|
|
|
|
|
General print cartridge | (Not something we would service) | SD20 |
failure |
|
|
Deprimed Cartridge | Ink cartridge has deprimed/cartridge drys out/crust on nozzles | SD25 |
Accessory Problems |
|
|
|
|
|
Missing manual | Manual is missing from shipment container | AM00 |
|
|
|
Missing power cord/module | Power cord/module is missing from shipment container | AM05 |
|
|
|
Missing driver | Driver disk is missing from shipment container | AM10 |
Missing print cartridges | Print cartridge is missing from shipment container | AM20 |
