OWNER’S MANUAL
TROUBLESHOOTING
Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.
Note: All troubleshooting items are listed in order of operation.
WARNING: Turn off heater and let cool before servicing. Only
a qualified service person should service and repair heater.
CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.
| OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
| When ignitor button is pressed in there is no | 1. | Ignitor cable pinched or wet | 1. | Free ignitor cable if pinched by any |
| spark at ODS/pilot |
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| metal or tubing. Keep ignitor cable dry |
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| 2. | Ignitor electrode not connected to ignitor | 2. | Reconnect ignitor cable |
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| cable |
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| 3. | Piezo ignitor nut is loose | 3. | Tighten nut holding piezo ignitor to base |
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| panel of log set. Nut is located behind |
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| base panel |
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| 4. | Broken ignitor cable | 4. | Replace ignitor cable |
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| 5. | Ignitor electrode broken | 5. | Replace ignitor |
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| 6. | Bad piezo ignitor | 6. | Replace piezo ignitor |
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| 7. | Ignitor electrode positioned wrong | 7. | Replace ignitor |
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| When ignitor button is pressed and control | 1. | Gas supply turned off or equipment | 1. | Turn on gas supply or open equipment |
| knob is pressed in and turned to the PILOT |
| shutoff valve closed |
| shutoff valve |
| position, there is spark at ODS/pilot but no | 2. | Control knob not in PILOT position | 2. | Turn control knob to PILOT position |
| ignition | 3. | Control knob not pressed in while in | 3. | Press in control knob while in PILOT |
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| PILOT position |
| position |
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| 4. | Air in gas lines when installed | 4. | Continue holding down control knob. |
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| Repeat igniting operation until air is |
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| removed |
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| 5. | ODS/pilot is clogged | 5. | Clean ODS/pilot (see Cleaning and |
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| Maintenance, page 12) or replace ODS/ |
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| pilot assembly |
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| 6. | Gas regulator setting is not correct | 6. | Replace gas regulator |
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| ODS/pilot lights but flame goes out when | 1. | Control knob not fully pressed in | 1. | Press in control knob fully |
| control knob is released | 2. | Control knob not pressed in long enough | 2. | After ODS/pilot lights, keep control |
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| knob pressed in 10 seconds |
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| 3. | Equipment shutoff valve not fully open | 3. | Fully open equipment shutoff valve |
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| 4. | Thermocouple connection loose at | 4. | Hand tighten until snug, then tighten 1/4 |
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| control valve |
| turn more |
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| 5. | Pilot flame not touching thermocouple, | 5. | A) Contact local natural gas company |
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| which allows thermocouple to cool, |
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| causing pilot flame to go out. This |
| B) Clean ODS/pilot (see Cleaning and |
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| problem could be caused by one or both |
| Maintenance, page 12) or replace ODS/ |
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| of the following: |
| pilot assembly |
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| A) Low gas pressure |
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| B) Dirty or partially clogged ODS/pilot |
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| 6. | Thermocouple damaged | 6. | Replace thermocouple |
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| 7. | Control valve damaged | 7. | Replace control valve |
www.desatech.com | Continued |
104086 | 13 |
