AMX NXD-500i manual Troubleshooting Information

Troubleshooting

Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a Modero touch panel.

Troubleshooting Information

Symptom	Solution
My USB drivers has a yellow	The USB driver was incorrectly installed and should be re-installed:
exclamation point and doesn’t	• Power up the panel without the USB cable connected to the panel.
appear to be working.	• Plug in the USB cable into the G4 panel. You should see a USB icon
	show up in the System Tray.
	• Double click on the icon to bring up the list of USB devices (you
	should see the "AMX USB LAN LINK" device in the list).
	• If the "Install Driver" dialog doesn't appear automatically, select the
	"Properties" button and then the "Update Driver" button.
	• When the Install Driver dialog does appear, click Next to accept all
	the default prompts.
	• The OS will state that the driver you are installing/updating does not
	have a digital signature. This is acceptable, so agree to continue the
	installation.
	• After installation is complete, the exclamation point should disappear.
When using G4 WebControl to	• During a WebControl connection to a target panel, a G4
communicate with a target panel, a	Authentication dialog will ask you to enter the assigned password for
VNC Server dialog appears on my	the panel before allowing access.
screen.	• If prompted with a VNC Server dialog, enter the IP Address of the
	target panel. This can be found within the Setup > Protected Setup
	> System Connection page. This IP Address of the panel appears
	within the IP Settings section of this page
	• Enter the IP Address and click OK. When prompted with the G4
	Authentication popup, enter the panel’s WebControl password.
While attempting to communicate	• A Green communication icon indicates that a connection has been
directly with the Virtual Master (on	established to the target Master or target Virtual Master.
the PC) via a USB connection, I	• Launch NetLinx Studio and configure the Master Connection
can’t get my communication icon	communication settings for a Virtual Master.
to turn Green.	• Navigate to the System connection page and toggle the Type field to
	USB.
	• Make sure the Type-A USB connector is securely connected to the
	PC.
	• Make sure the panel DOES NOT have the mini-USB connected and
	then TURN OFF the panel.
	• Once the panel has turned ON, THEN connect the mini-USB to the
	Program Port. The USB icon should appear in the system tray. If it
	doesn’t, refer to the Configuring and Using USB with a Virtual
	Master section on page 25.
	• The panel may need a few minutes to detect the connection to the
	PC.
My Modero panel isn’t appearing	• Verify that the System number is the same on both the NetLinx
in my Workspace window.	Workspace window and the System Connection page on the Modero
	panel.
	• Verify that you have entered the proper NetLinx Master IP and
	connection methods into the Master Connection section of the
	System Connection page.

NXD-500i 5" Wall/Flush Mount Touch Panel with Intercom 131