AMX NXD-500i manual Troubleshooting Information Cont, My panel is not showing up in the

Troubleshooting

Troubleshooting Information (Cont.)

Symptom	Solution
My Modero panel can’t obtain a	In requesting a DHCP Address, the DHCP Server can take up to a few
DHCP Address	minutes to provide the address.
	• Verify that an active Ethernet connection is attached to the rear of the
	Modero before beginning these procedures.
	• Select Diagnostics > Network Address from the Main menu and
	verify the System number.
	• If the IP Address field is still empty, give the Modero a few minutes to
	negotiate a DHCP Address and try again.
My panel is not showing up in the	If a Virtual Master has already connected to the target panel, the G4
Virtual Master’s System list of	device retains the information of the previous Virtual Master System
connected devices.	number.
	• Reboot the panel without plugging the USB cable into the panel.
	• Configure NetLinx Studio for a Virtual Master connection. Note the
	System Number used in the Edit Settings window.
	• Stop communication on the Virtual Master by going to
	Settings > Stop Communications.
	• Click Yes to stop communication.
	• Select the System Number (from the Online Tree tab) and use a right
	mouse click to select Refresh System. This re-establishes
	communication with the Virtual Master.
	• Plug-in the mini-USB cable into the corresponding port on the panel.
	• Wait a few seconds and refresh the system. This re-establishes
	communication with the Virtual Master. The panel should now appear
	in the list of available devices.
My Connection Status button isn’t	"USB Connecting" is displayed when the panel tries to establish USB
blinking and it says the USB is	communication with the PC, either within the NetLinx Studio or
connecting.	TPDesign4 applications.
	• Remove the USB connector from the panel and close any AMX
	applications.
	• Reboot the panel.
	• Launch the AMX application and attempt reconnect to the panel.
	• If using Studio for Virtual Master communication, establish a Virtual
	Master connection, verify the correct System number, stop
	communication with the Virtual Master, and then re-establish
	communication by refreshing the system.
	• After the panel powers-up, reconnect the USB connector to the
	panel.
	• Verify that you have a valid USB connection from within your System
	Tray.
My on-screen mouse cursor	• The USB connections are not detected until after the particular USB
doesn’t appear.	connection plugged into the corresponding port on the panel and
	power is cycled to the panel.
Calibration is not working.	• After the Modero touch panel has been updated with a new firmware
	kit (downloaded to the panel through NetLinx Studio), the calibration
	could need to be reset.
	• Cycling power to the panel should provide a baseline calibration for
	the particular touch panel. Proceed to the Calibration page and reset
	the on-screen calibration.

132 NXD-500i 5" Wall/Flush Mount Touch Panel with Intercom