AMX NXD-500i Symptom Solution Panel doesn’t respond to my, Touches, Crawling, dashed line, Studio

	Troubleshooting
Troubleshooting Information (Cont.)
Symptom	Solution
Panel doesn’t respond to my	• The protective cover makes calibration difficult because the user
touches	can’t calibrate on specific crosshairs when the sheet is pressing on
	the whole LCD.
	• Verify that the protective laminate coating on the LCD has been
	removed before beginning any calibration process.
The left border of the graphics has	• On some units at some resolutions, wavy lines may appear across
a crawling, dashed line.	the entire screen. This has been seen on middle resolutions and is
	referred to as the "Mid Range Fallout" problem.
	• This is due to the graphics controller settings in the firmware.
	• Update to the latest v2.XX.XX firmware. Visit the www.amx.com >
	Tech Center > Downloadable Files > Firmware Files > Modero
	panels, and then download the KIT file to your computer.
NetLinx Studio only detects one of	Each Master is give a Device Address of 00000.
my connected Masters.	• Only one Master can be assigned to a particular System number.
	When working with multiple Masters, open different instances of
	NetLinx Studio and assign each Master its own System value.
	• Example: a site has an NXC-ME260/64 and an NI-4000. In order to
	work with both units. The ME260/64 can be assigned System #1 and
	the NI-4000 can then be assigned System #2 using two open
	sessions of NetLinx Studio 2.
I can’t seem to connect to a	• From the Settings > Master Comm Settings > Communication
NetLinx Master using NetLinx	Settings > Settings (for TCP/IP), uncheck the "Automatically Ping
Studio 2.	the Master Controller to ensure availability" box.
	• The pinging is to determine if the Master is available, and to reply
	with a connection failure instantly if it is not. Without using the ping
	feature, you will still attempt to make a connection, but a failure will
	take longer to be recognized. Some firewalls and networks do not
	allow pinging, though, and the ping will then always result in a failure.
	• When connecting to a NetLinx Master controller via TCP/IP, the
	program will first try to ping the controller before attempting a
	connection. Pinging a device is relatively fast and will determine if the
	device is off-line, or if the TCP/IP address that was entered was
	incorrect. If you decide NOT to ping for availability and the controller
	is off-line, or you have an incorrect TCP/IP address, the program will
	try for 30-45 seconds to establish a connection.
	Note: When trying to connect to a master controller that is behind a
	firewall, unchecking this option may be required. Most firewalls will not
	allow ping requests to pass through for security reasons.
I have more that one Modero panel	Multiple NetLinx Compatible devices (such as Modero panels) can be
connected to my System Master	associated for use with a single Master. Each Modero panel comes
and only one shows up.	with a defaulted Device Number value of 10001. When using multiple
	panels, it can become very easy to overlook the need to assign
	different Device Number values to each panel.
	• Press and hold the grey Front Setup Access button for 3 seconds to
	open the Setup page.
	• Press the Protected Setup button (located on the lower-left of the
	panel page), enter 1988 into the on-screen Keypad’s password field,
	and press Done when finished.
	• Enter a Device Number value for the panel into the Device Number
	Keypad. The default is 10001 and the range is from 1 - 32000.

NXD-500i 5" Wall/Flush Mount Touch Panel with Intercom 133