Troubleshooting

Troubleshooting Information (Cont.)

Symptom

Solution

 

 

After downloading a panel file or

Symptoms include:

firmware to a G4 device, the panel

• Having to repeat the download.

behaves strangely.

• Inability to make further downloads to the panel. May get "directory"

 

 

errors, "graphics hierarchy" errors, etc.… indicating problems with

 

the Flash memory.

 

• Panel will not boot, or gets stuck on "AMX" splash screen.

 

• Other problems also started after downloading to a new panel or a

 

panel with a TPD4 file that takes up a considerable amount of the

 

available Flash memory.

 

Cause:

 

• If the G4 device already contains a large enough file, subsequent

 

downloads will take up more space than is available and could often

 

corrupt the Flash memory. The demo file that typically ships with G4

 

panels is one such file.

 

Solution:

 

• DO NOT download TPD4 files (of large size) over the demo pages, or

 

any other large TPD4 file.

 

• First download a small blank one page file to the G4 panel using the

 

Normal Transfer option to send/download the page. Reboot the

 

device, then do your regular file or firmware download.

 

 

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NXD-500i 5" Wall/Flush Mount Touch Panel with Intercom

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AMX NXD-500i manual Symptom Solution After downloading a panel file or, Behaves strangely
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