Axxess Interface 8600 W, ABOUT THIS GUIDE

2

FINDING YOUR WAY

Axxess® Model 8600 Phone User Guide – Axxess IP Mode

WELCOME

Your new Model 8600 Phone provides access to several features, each of which is

described in this guide. The About This Guide section below lists the different sec-

tions in this user guide and describes the type of information you can find there. If

you need to access information quickly, refer to the Quick Reference Guide attached

to the front of this guide. You can also tear out the pocket guide to keep as a handy

reference for features you are likely to use while away from the office (Remote Fea-

ture Access and Voice Mail).

ABOUT THIS GUIDE

This guide contains instructions for using the Model 8600 Phone in Axxess IP mode

on the Inter-Tel® Axxess® telephone and voice mail systems. To help you find infor-

mation quickly, this guide is divided into four separate sections, as indicated by the

tabs.

These sections include the following:

• Finding Your Way: This section provides you with a photo of the Model 8600

Phone and includes general information designed to help you find what you need.

• Getting Started: This section not only includes basic phone and voice mail

information, it also provides instructions on how to perform everyday tasks, such

as answering calls, making calls, and accessing voice mail.

• Moving On: In this section you’ll learn how to use advanced phone and voice

mail features.

• Learning More: This section outlines how your administrators can help if you

experience a problem with your phone. It also provides you with a list of Fre-

quently Asked Questions (FAQs) so you can troubleshoot problems and learn

more about the system.

In addition, this guide contains a list of default feature codes (see page 65), an index

(see page 69), and a voice mail flow chart (see page 73) for easy reference.

NOTE: Because the telephone system is very flexible and programmable, the proce-

dures for using the features might vary slightly from the descriptions in this guide. If so,

your trainer or system administrator can tell you how your system differs and how to

use the features.

Hawk.book Page 2 Wednesday, November 5, 2003 1:05 PM

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES* PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions Message Indicator Lamp Power Requirements A BOUT VOICE M S OFTWARE C WHAT YOU SEE AND HEAR Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE 11 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 14 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 15 Receiving Intercom Calls 16 Outside Calls Placing Outside Calls 17 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 19 PLACING CONFERENCE CALLS 20 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 22 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Call 24 REDIALING A NUMBER USING A HEADSET 25 USING GROUP LISTEN AND MUTE 26 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ACCESSING YOUR MAILBOX 28 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 31 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE USING REMINDER MESSAGES Moving On 36 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 38 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 39 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 40 Changing the Call Screening Transfer Method 41 Programming a Fax Destination Changing the Message Search Order 42 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 45 Programming Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS 50 PROGRAMMING SECONDARY EXTENSION BUTTONS 51 USING ACCOUNT CODES SCREENING CALLS 53 USING THE VOICE MAIL DIRECTORY PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 55 Remote Feature Access 56 REQUESTING AGENT HELP 57 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 58 Logging In and Out of ACD Hunt Groups 59 Ending an ACD Hunt Group Call Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I N O P Q R T U V W Z VOICE MAIL FLOWCHART OTE: N