Axxess Interface 8600 Index

69

Axxess® Model 8600 Phone User Guide – Axxess IP Mode

Index

A

Accessing Your Mailbox 27

Account Codes 51

ACD Agent Wrap-Up Period 59

ACD Hunt Groups 57

Adding Parties to a Conference 19

Agent Help 56

Agent IDs 57

Alternate Greeting 12

Assigning Secondary Extension Buttons 48, 49

Automatic Call Answer 38

Automatic Call Distribution (ACD) 57

Automatic System Forwarding 23

B

Background Music 37

Buttons

dialpad 3

DSS/BLF 49

feature 3, 48

secondary 49

special 4

C

Call Waiting 17

Callbacks 15

Calls

enabling/disabling hunt groups 57

ending ACD 59

forwarding 22

making 12

making conference 19

making emergency 17

picking up reverse transfer 21

placing non-handsfree 14

placing on hold 18

receiving 12

receiving non-handsfree 16

redirecting 16

returning to held caller 18

waiting for called phone 15

Camp On 15

Canceling

call forwarding 22

callback requests 15

do-not-disturb 33

messages 26

queue requests 16

reminder messages 34

unheard messages 32

Cascade Levels 42

Changing

call screening transfer method 40

fax destination number 41

language 38

mailbox password 39

message envelope 39

message search order 41

personal greeting 12

remote access password 54, 55

transfer method 40

voice mail message envelope 39

volume levels 36

Clearing Reminder Messages 34

Conference Calls 19

Connecting a Headset 24

D

Defaults

do-not-disturb message chart 33

feature codes 65

mailbox password 11

reminder message chart 34

Deleting Station Speed-Dial Numbers 45

Dial Tones 7, 37

Dialing Station Speed Dial Numbers 45

Dialing System Speed-Dial Numbers 46

Dialpad Buttons 3

Direct Station Selection/Busy Lamp Field (DSS/BLF) 49

Disabling

account codes 51

automatic call answer 38

background music 37

cascade levels 43

group listen feature 25

hunt group calls 57

message envelope options 39

paging 47

record-a-call 46

time/date option 39

Disconnecting a Headset 24

Displaying Speed-Dial Assignments 46

Hawk.book Page 69 Wednesday, November 5, 2003 1:05 PM

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES* PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions Message Indicator Lamp Power Requirements A BOUT VOICE M S OFTWARE C WHAT YOU SEE AND HEAR Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE 11 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 14 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 15 Receiving Intercom Calls 16 Outside Calls Placing Outside Calls 17 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 19 PLACING CONFERENCE CALLS 20 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 22 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Call 24 REDIALING A NUMBER USING A HEADSET 25 USING GROUP LISTEN AND MUTE 26 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ACCESSING YOUR MAILBOX 28 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 31 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE USING REMINDER MESSAGES Moving On 36 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 38 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 39 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 40 Changing the Call Screening Transfer Method 41 Programming a Fax Destination Changing the Message Search Order 42 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 45 Programming Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS 50 PROGRAMMING SECONDARY EXTENSION BUTTONS 51 USING ACCOUNT CODES SCREENING CALLS 53 USING THE VOICE MAIL DIRECTORY PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 55 Remote Feature Access 56 REQUESTING AGENT HELP 57 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 58 Logging In and Out of ACD Hunt Groups 59 Ending an ACD Hunt Group Call Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I N O P Q R T U V W Z VOICE MAIL FLOWCHART OTE: N