Axxess Interface 8600 E, F, G, H, I, K, L, M

70 Axxess® Model 8600 Phone User Guide– Axxess IP Mode

Distributing Calls 57

Do-Not-Disturb 33

Dropping Out of a Conference 19

E

Emergency Calls 17

Enabling

automatic call answer 38

background music 37

call forwarding 22

do-not-disturb 33

group listen feature 25

handsfree 14

hunt group calls 57

paging 47

record-a-call 46

Ending a Conference Call 19

Ending an ACD Hunt Group Call 59

Entering Account Codes 51

Erasing Station Speed-Dial Numbers 45

Exiting a Conference Call 19

F

Fax Destination Number 41

Feature Button Functions 4

Feature Buttons 3

Features

agent help 56

do-not-disturb 33

group listen 25

hold 18

record-a-call 46

redial 24

redirect calls 16

reminder messages 34

remote messaging 42

ring intercom always 14

speed dial 44

Forced Account Codes 51

Forwarding Calls 22

manual call forwarding 22

redirecting calls 23

Full Mailbox 27

G

Generating a Hookflash 48

Group Listen 25

Group Lists 6

H

Headset 24

Hold 18

Hookflash 48

Hunt Group Calls Enabled/Disabled 57

Hunt Groups 57

I

Individual Hold 18

Initializing Your Mailbox 11

Intercom Calls 14

K

Keymaps 37

L

Language 38

Last Number Dialed 24

Last Number Saved 24

Leaving Messages 26

Listening to Messages 28

Logging In and Out of ACD Hunt Groups 58

M

Mailbox 6

Mailbox Almost Full 27

Making and Receiving Calls 12

Making Emergency Calls 17

Making Pages 47

Manual Call Forwarding 22

Members, Hunt Group 57

Message

button 26

center 26

count 27

indicator lamp 5

notification 43

search order 41

Messages

listening 28

receiving 28

recovering deleted 30

sending 31

using do-not-disturb 33

Messaging, Remote 27, 42

Microphone 25

Multilingual Capability 38

Muting the Microphone 19

Hawk.book Page 70 Wednesday, November 5, 2003 1:05 PM

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES* PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions Message Indicator Lamp Power Requirements A BOUT VOICE M S OFTWARE C WHAT YOU SEE AND HEAR Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE 11 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 14 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 15 Receiving Intercom Calls 16 Outside Calls Placing Outside Calls 17 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 19 PLACING CONFERENCE CALLS 20 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 22 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Call 24 REDIALING A NUMBER USING A HEADSET 25 USING GROUP LISTEN AND MUTE 26 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ACCESSING YOUR MAILBOX 28 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 31 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE USING REMINDER MESSAGES Moving On 36 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 38 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 39 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 40 Changing the Call Screening Transfer Method 41 Programming a Fax Destination Changing the Message Search Order 42 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 45 Programming Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS 50 PROGRAMMING SECONDARY EXTENSION BUTTONS 51 USING ACCOUNT CODES SCREENING CALLS 53 USING THE VOICE MAIL DIRECTORY PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 55 Remote Feature Access 56 REQUESTING AGENT HELP 57 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 58 Logging In and Out of ACD Hunt Groups 59 Ending an ACD Hunt Group Call Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I N O P Q R T U V W Z VOICE MAIL FLOWCHART OTE: N