Axxess Interface 8600 15, Receiving Intercom Calls

GETTING STARTED

15

Axxess® Model 8600 Phone User Guide – Axxess IP Mode

If there is no answer or if the phone is busy when you place an intercom call, you

can do any of the following:

• To leave a station message: Press and then hang up.

• To leave a voice mail message: Press and wait for the message center to

answer. (See page26 for more message options.)

NOTE: This option is only available if the called phone has a voice mailbox.

• To camp onto a busy extension: Stay on the line and wait for the phone to become

available. Do not hang up. After the system timer expires, you hear music until

the phone is available.

NOTE: You cannot camp on to a phone if it is in DND mode.

• To request a callback (queue on to the phone): Press and hang up. When the

phone is available, your phone rings. (To cancel the queue request before the call-

back, press .)

Receiving Intercom Calls

Your phone can receive both intercom and non-handsfree intercom calls. If the hands-

free feature is enabled on your phone, intercom calls are automatically answered.

Non-handsfree intercom calls (see page14) override the handsfree option .

If your handsfree feature is disabled, or if you receive a non-handsfree intercom call,

you must pick up the handset or press a button to answer the call.

To enable or disable your phone’s handsfree answering feature:

With the handset in the cradle, dial .

To receive an intercom call:

If the handsfree feature is enabled, the call is automatically answered, but you must

lift the handset to respond to the caller.

If the handsfree feature is disabled, you can press to answer a call, but you must lift

the handset to respond to the caller.

NOTE: Because the Model 8600 does not have an external microphone, you must use

the handset to respond to the caller.

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Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES* PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions Message Indicator Lamp Power Requirements A BOUT VOICE M S OFTWARE C WHAT YOU SEE AND HEAR Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE 11 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 14 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 15 Receiving Intercom Calls 16 Outside Calls Placing Outside Calls 17 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 19 PLACING CONFERENCE CALLS 20 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 22 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Call 24 REDIALING A NUMBER USING A HEADSET 25 USING GROUP LISTEN AND MUTE 26 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ACCESSING YOUR MAILBOX 28 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 31 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE USING REMINDER MESSAGES Moving On 36 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 38 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 39 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 40 Changing the Call Screening Transfer Method 41 Programming a Fax Destination Changing the Message Search Order 42 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 45 Programming Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS 50 PROGRAMMING SECONDARY EXTENSION BUTTONS 51 USING ACCOUNT CODES SCREENING CALLS 53 USING THE VOICE MAIL DIRECTORY PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 55 Remote Feature Access 56 REQUESTING AGENT HELP 57 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 58 Logging In and Out of ACD Hunt Groups 59 Ending an ACD Hunt Group Call Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I N O P Q R T U V W Z VOICE MAIL FLOWCHART OTE: N