TROUBLESHOOTING
•If you are using the keyboard software that was included with your keyboard, uninstall it and install the standard Microsoft keyboard driver.
MOUSE
Mouse is lost when I switch to a different channel.
•Check that the mouse you are using is connected properly to the console of the KVM switch.
•If you are using a mouse driver that was included with your mouse, uninstall it and install the standard Microsoft mouse driver.
•Disconnect and reconnect the mouse cable attached to the channel with which you are experiencing problems to resynchronize the mouse connection.
•Attach the mouse directly to the computer you are experiencing mouse problems with.
•Allow up to one minute following the computer’s waking from standby mode for mouse function to return.
•Deactivate
•Try swapping the mouse with a different one.
The mouse is not detected at boot up.
• Check the cables and make sure that they are inserted properly.
The computer boots up fine, but the mouse does not work.
•Make sure it is plugged in properly.
•Make sure the mouse works when directly plugged into the computer. Rebooting may be necessary when trying this.
•Try a different mouse.
TROUBLESHOOTING
When I switch from one port to another, mouse movement is completely erratic.
•Make sure you do not have more than one mouse driver installed. Make sure that the driver is either for a standard PS/2 mouse or a Microsoft compatible PS/2 mouse.
•Make sure you do not have any mouse drivers loaded in your CONFIG.SYS or AUTOEXEC.BAT files.
•Avoid moving the mouse or pressing the mouse button when switching ports on the E Series KVM switch.
•You can reset the mouse and resume proper mouse movement simply by unplugging the mouse from the front of the E Series KVM Switch and waiting about
GENERAL
My computer does not boot when connected to the E Series KVM Switch but works fine when I connect the keyboard, video, and mouse directly to it.
•Make sure that the keyboard and mouse cables are connected tightly between the KVM Switch and the computer.
•Check that the keyboard and mouse cables are not crossed.
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