TROUBLESHOOTING

5.1 Error Message Table

Symptoms

Causes

 

Solutions

The power won’t turn

• The battery is out of power.

• Use the AC power adapter to charge

on.

• The AC power adapter is not con-

 

the battery.

 

nected or is damaged.

• Make sure the AC power is con-

 

 

 

nected and it's not damaged.

 

 

 

The power turns off

• The battery is out of power.

• Use the AC power adapter to charge

during use.

• Auto power off is enabled.

 

the battery.

 

• The battery/SD card cover is opened

• Switch on the power.

 

when in use.

• Do not open the battery/SD card

 

• The adapter has not been connected

 

cover when the camera is in use.

 

properly.

• Connect the adapter correctly.

 

 

 

The battery power is

• The external temperature is too cold.

• Keep the camera away from extreme

being used up too

• The battery is not used for a long

 

temperatures.

quickly.

time.

• Recharge the battery with AC power

 

 

 

adapter.

 

 

 

The camera does not

• The camera is not set at Recording

• Set the Mode Dial to Capture Mode.

take pictures when the

Mode.

Replace the battery.

shutter button is

• The battery is weak.

• Switch on the power.

pressed.

• The power has not been switched

 

 

 

on.

 

 

 

 

 

The close-up image is

• Select the correct focus range.

• If the subject is within 15 cm, select

blurred.

 

 

Macro mode.

 

 

 

The flash does not fire.

• The camera flash is turned off.

• Set the flash mode to Auto Flash or

 

• The light source is sufficient.

 

Forced Flash mode.

 

 

 

There is something

• White balance is not set properly.

• Set the white balance to Auto mode

wrong with the color of

 

 

or other suitable mode.

the captured image.

 

 

 

 

 

 

 

The picture is too bright

• There is excessive or inadequate

Reset exposure compensation.

or too dark.

exposure.

 

 

 

 

 

The LCD monitor is not

• The LCD monitor plastic cover is

• You should clean the LCD cover.

clear.

dirty.

 

 

 

 

 

The camera cannot

• Cable is not connected properly.

• Check the cable connection.

download images to the

• Camera is off.

• Turn on the power.

PC.

• There are no battery or the adapter

• Load new battery or check the AC

 

is not well connected.

 

power adapter connection.

 

• OS is not Window 98SE

Install Windows 98SE/2000/ME/XP

 

/2000/ME/XP or PC is not equipped

 

and USB Port.

 

with USB port.

Install USB Driver.

 

• USB driver is not installed.

 

 

 

 

 

 

English

Troubleshooting 37

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BenQ DC S30 user manual Error Message Table, Symptoms Causes Solutions